Summary
Overview
Work History
Education
Skills
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Custom
References
Timeline
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OLIVER WHALEN

Norwich,Norfolk

Summary

I am a recent Biology graduate from the University of Bristol, completing the course with a high second-class honours (first division). As a dedicated and highly organised professional, I have developed a strong foundation in customer service through roles in retail and hospitality, with a passion for ensuring high-quality customer experience. From my years of experience in the hospitality and retail sector, I excel in environments that require strong communication, meticulous attention to detail, and the ability to work both independently and as part of a collaborative team. I am looking for a full-time job in which I can employ and develop my skillset and become a valuable member of your team.



Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

Conference Host

Make UK
Bristol
09.2023 - 06.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bar staff

The Coronation Tap
Bristol
09.2022 - 05.2024
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Training of new staff

Work placement

Quadram Institute
Norwich
05.2023 - 07.2023
  • Biohazard level 2 laboratory training and clearance, assisting with molecular research specifically on the gut microbiome
  • Developed a range of molecular techniques, working primarily on sample preparation and bio-imaginging on both confocal and scanning electron microscopes.

Style advisor

Moss Bros
Bristol
01.2022 - 01.2023
  • Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
  • Consulted with clients to understand and meet individual needs.
  • Booked and managed customer appointments using online systems.

Tennis coach

National Tennis Association
Norwich
03.2018 - 02.2022
  • Planned and executed dynamic tennis coaching sessions tailored to individual and group skill levels.
  • Maintained safe training environments for minimised risk of injury.

Education

Biology Bsc - Biology

University of Bristol
Bristol
09.2021 - 06.2024

A-levels - Biology

City of Norwich School, An Ormiston Academy
Norwich
09.2019 - 05.2021

A-Levels - Geography

City of Norwich School
Norwich, Norfolk
09.2019 - 05.2021

A-Levels - English Literature

City of Norwich School, An Ormiston Academy
Norwich
09.2019 - 05.2021

GCSEs -

City of Norwich School, An Ormiston Academy
Norwich
09.2017 - 05.2019

Skills

  • Advanced verbal and written communication
  • Customer Service
  • Sales expertise
  • Inventory control
  • Beverage service
  • Computer literacy

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Custom

  • Brett Kingsbury, Head of Biology, City of Norwich School, office@cnsschool.org
  • James Lazenby, Senior Research Scientist, Quadram Institute, James.lazenby@quadram.ac.uk

References

References available upon request.

Timeline

Conference Host

Make UK
09.2023 - 06.2024

Work placement

Quadram Institute
05.2023 - 07.2023

Bar staff

The Coronation Tap
09.2022 - 05.2024

Style advisor

Moss Bros
01.2022 - 01.2023

Biology Bsc - Biology

University of Bristol
09.2021 - 06.2024

A-levels - Biology

City of Norwich School, An Ormiston Academy
09.2019 - 05.2021

A-Levels - Geography

City of Norwich School
09.2019 - 05.2021

A-Levels - English Literature

City of Norwich School, An Ormiston Academy
09.2019 - 05.2021

Tennis coach

National Tennis Association
03.2018 - 02.2022

GCSEs -

City of Norwich School, An Ormiston Academy
09.2017 - 05.2019
OLIVER WHALEN