Summary
Overview
Work History
Education
Skills
Timeline
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Oliver Vine

Edinburgh,Scotland

Summary

Highly-motivated Restaurant Supervisor with 6 years of hospitality experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality.

Overview

6
6
years of professional experience
2026
2026
years of post-secondary education

Work History

Restaurant supervisor

Piccolino
Edinburgh
06.2024 - Current
  • During my tenure, I was quickly promoted from waiting staff to a supervisor role and acted as a temporary AGM to cover leave. Oversaw the business's most successful period as the most highly reviewed staff member, regularly working in a high-paced environment with a hands-on approach focused on customer service.
  • Trained new staff members, leading to improved service standards.
  • Promoted positive dining experience with exceptional customer service skills.
  • Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
  • Fostered team cohesion through regular communication and feedback sessions.
  • Managed inventory to avoid shortages and reduce waste.
  • Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
  • Handled difficult customer situations calmly, retaining their loyalty and repeat business.

VIP Supervisor/ Bartender/ Chef/ Front of House

Ballie Ballerson
Edinburgh, Midlothian
06.2022 - 06.2024
  • Over 2 years at the company, I worked as a Bartender, Bar Back, Door/Cloakroom Staff and in the Kitchen as an assistant Pizza Chef, but mainly as the lead waiter for the VIP section in a busy cocktail bar. My role included supervising staff in a packed establishment with a focus on customer service and team coordination, and I was the most positively reviewed staff member over the last 6 month period the venue was open. The multifaceted nature of my position within the company came with a hands-on approach to work and the ability to adapt. As part of the role, I was fully Bar trained and have two years of experience as front of house staff, with specialist training as VIP front of house staff.
  • Managed daily operations to increase productivity.
  • Fostered a positive work culture to boost employee morale.
  • Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
  • Delivered front of house duties with warm and professional manner.
  • Maintained clean and organised front of house area to welcome customers.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Conducted timely performance evaluations for all front of house staff.

Head bartender/ Front of House

Prestonfield House Hotel
Edinburgh, Midlothian
10.2021 - 06.2022
  • Company Overview: Hands on role in a fast-paced work environment focused on customer service and high standards at a 5 Star Hotel.
  • Hands on role in a fast-paced work environment focused on customer service and high standards at a 5 Star Hotel.

Front of House

The Lazy Elephant
Wokingham, Berkshire
08.2019 - 05.2021
  • Ensured smooth operations by efficiently managing front of house duties.
  • Cultivated welcoming Front of House (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.


Education

Diploma of Higher Education - Law

University of Edinburgh
Edinburgh, Scotland

A-Levels - English, Politics, History

Wandsworth State College
London, England

Skills

  • Health and Safety Compliance
  • Customer Service
  • Business administration
  • Refund and exchange processing
  • Leadership
  • Training and Development
  • Team supervision
  • Customer rapport
  • Experience with reservations software
  • Supervisory skills
  • Barista training

Timeline

Restaurant supervisor

Piccolino
06.2024 - Current

VIP Supervisor/ Bartender/ Chef/ Front of House

Ballie Ballerson
06.2022 - 06.2024

Head bartender/ Front of House

Prestonfield House Hotel
10.2021 - 06.2022

Front of House

The Lazy Elephant
08.2019 - 05.2021

A-Levels - English, Politics, History

Wandsworth State College

Diploma of Higher Education - Law

University of Edinburgh

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Oliver Vine