Oliver Roberts
London
Summary
Professional, personable and highly reliable individual with strong experience in customer facing roles within fast paced environments. Confident managing client interactions, resolving queries calmly under pressure, and delivering high standards of service. Passionate about fitness, wellbeing, and creating positive experiences for members. Seeking to join Third Space as a Member Concierge, contributing energy, professionalism and five-star service to a luxury club environment.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work history
Games Master
No Escape
London
2025.04 - Current
- Delivered immersive entertainment experiences for diverse groups, ensuring guests felt confident, safe, and fully engaged
- Acted as a welcoming first point of contact, setting a professional and positive tone for each booking
- Monitored and adjusted live game flow in real time, resolving challenges quickly while maintaining safety and smooth operations
- Collaborated with colleagues to refine scenarios and improve team efficiency
- Consistently received positive guest feedback for professionalism, energy, and customer service
Games Master
Escape Entertainment
London
2022.03 - 2024.10
- Delivered premium customer experiences in a fast-paced, high energy environment
- Provided clear instructions and support to teams under time pressure
- Managed group dynamics while ensuring safety compliance
- Maintained high service standards and guest satisfaction
Shop Assistant
Chadwick’s Newsagents
Holyhead, Anglesey
2014.07 - 2020.09
- Provided friendly, efficient service to regular and new customers
- Handled transactions accurately and responsibly
- Maintained organised and presentable displays
- Built rapport and strong customer relationships
Kitchen Assistant
Sullivan’s Restaurant
Rhosneigr, Anglesey
2019.10 - 2020.01
- Worked effectively within a team during busy service periods
- Maintained high hygiene and operational standards
- Demonstrated reliability and strong work ethic
Education
Bachelor of Science - BSc Aeronautical Engineering
City, University of London
London 2020.09 - 2023.05
A-Levels -
Ysgol Uwchradd Bodedern
Bodedern 2018.09 - 2020.06
GCSEs -
Ysgol Uwchradd Bodedern
Bodedern, Anglesey 2013.09 - 2018.06
Skills
- Customer service and support
- Problem-solving skills
- Team collaboration
- Effective communication
- Time management
- Microsoft Office proficiency
- Leadership abilities
- Youth engagement
- Hospitality expertise
- Sales assistance
- Cash handling accuracy
- Visitor coordination
- Adaptability and flexibility
- Organizational skills
- IT competency
Languages
English
Native
Welsh
Fluent
Timeline
Games Master
No Escape
2025.04 - Current
Games Master
Escape Entertainment
2022.03 - 2024.10
Bachelor of Science - BSc Aeronautical Engineering
City, University of London
2020.09 - 2023.05
Kitchen Assistant
Sullivan’s Restaurant
2019.10 - 2020.01
A-Levels -
Ysgol Uwchradd Bodedern
2018.09 - 2020.06
Shop Assistant
Chadwick’s Newsagents
2014.07 - 2020.09
GCSEs -
Ysgol Uwchradd Bodedern
2013.09 - 2018.06