OLIVER PAYNE
Summary
Results-driven commercial and relationship management professional with experience managing clients relationships and delivering revenue growth. Proven track record in leading brand transitions, improving onboarding processes, and generating data-driven insights to influence strategic decisions. Strong stakeholder manager with a focus on performance optimisation and measurable outcomes.
Overview
4
4
years of professional experience
Work history
Aggregator Executive
Allianz
2025.01 - 2026.06
- Led delivery of Allianz brand transition across 4 major aggregators, ensuring 100% on-time implementationwith no disruption to trading performance.
- Managed strategic relationships with 6 key aggregator partners, supporting commercial performance and growth initiatives.
- Oversee sales reconciliation and commission validation, ensuring accurate invoicing and performance tracking across platforms.
- Supported launch of breakdown product, enhancing onboarding journey and contributing to a measurable uplift in conversion by 2%.
- Delivered performance insights to Trading and Marketing teams, influencing pricing and strategic decision-making.
- Leading an audit cost reduction initiative across Sales and Service, reviewing training materials and developing a standardised pack to improve audit outcomes and reduce costs (targeting a ~20% reduction).
Senior Client Service Representative
Liverpool Victoria [LV=]
2024.05 - 2024.12
- Led, coached, and developed team members to consistently exceed performance and service targets.
- Delivered tailored coaching and feedback, driving measurable improvements in quality and customer satisfaction metrics.
- Acted as escalation lead for complex issues, achieving timely resolutions and reduced complaint volumes by 12%.
- Partnered with senior leaders to optimise processes, enhancing team efficiency and overall performance.
Client Service Representative
Liverpool Victoria [LV=]
2022.08 - 2024.05
- Delivered exceptional customer experiences, contributing to customer satisfaction in a high-volume, regulated environment.
- Partnered with managers to deliver operational efficiency through resolving complex complaints and system issues.
- Supported new starter onboarding as a buddy and trainer, helping new employees integrate effectively into the team.
- Led internal initiatives and shared performance insights to enhance team development and knowledge sharing.
Education
A-Levels -
Avonbourne Sixth Form
Skills
Strategic partnership management
Stakeholder engagement
Sales performance optimisation
Data analysis and reporting
Power BI and advanced Excel
Insight-driven decision making
Product launch management
Process improvement
Timeline
Aggregator Executive
Allianz
2025.01 - 2026.06
Senior Client Service Representative
Liverpool Victoria [LV=]
2024.05 - 2024.12
Client Service Representative
Liverpool Victoria [LV=]
2022.08 - 2024.05
A-Levels -
Avonbourne Sixth Form