Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

OLIVER GORMAN

Honiton,South west

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking bar team member trained in beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards. Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed with diverse menu of memorized drink recipes.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work History

Bar Staff Member

HEARTSTONE INN
Sidbury, Devon
05.2021 - Current
  • Maintained bar stocks, replenishing daily as necessary.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Refused drinks service to guests without appropriate proof of age.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Peeled and sliced fruits for garnishing drinks.
  • Trained and supervised junior staff to maintain service standards.
  • Cleared counters and disposed of waste and broken glass.
  • Secured high-value products in locked cabinets, minimising damage and theft.
  • Checked and reported faulty equipment to supervisors for repair.

Restaurant Waiter

HEARTSTONE INN
Sidbury, Devon
05.2021 - Current
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Provided friendly, courteous service, Maximizing positive customer satisfaction ratings.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Meat Cutter

HEARTSTONE INN
Sidbury, Devon
05.2021 - Current
  • Used outstanding trimming and knife skills on carvery
  • Maintained excellent knife techniques to butcher and carve cuts appropriately.
  • Completed skilled cuts to produce correct products and minimise waste.
  • Sharpened and adjusted equipment to maintain cutting precision.
  • Cleaned and sanitized work areas, equipment and tools to meet food safety requirements.

Education

Diploma of Higher Education - aeronautical engineering

Exeter College
Exeter
09.2021 - 06.2023

Interdisciplinary Aerospace Studies - aerospace engineering

Embry-Riddle Aeronautical University
Daytona beach, Florida
06.2023 - 06.2023

Certificates of Drones and Aviation Awareness - Aerospace Engineering

Embry-Riddle Aerospace University
Daytona beach, Florida
06.2023 - 06.2023

Skills

  • Operational leadership
  • Training and mentorship
  • Navigation
  • Flight planning
  • Simulator training
  • MS Excel
  • Inventory control
  • Problem solving
  • Cash control
  • Quick thinking
  • Good communication
  • Phonetics knowledge
  • COSHH trained
  • Expert multitasker
  • Verbal communication

Languages

English
Native

Accomplishments

  • Top scoring cadet for 3 years
  • Most promising cadet
  • Best NCO ( non-commissioned officer ) for 2 years
  • Put forward nationally for a pilot scholarship
  • Qualification in communications
  • Qualification in leadership
  • Qualification in first aid

Timeline

Interdisciplinary Aerospace Studies - aerospace engineering

Embry-Riddle Aeronautical University
06.2023 - 06.2023

Certificates of Drones and Aviation Awareness - Aerospace Engineering

Embry-Riddle Aerospace University
06.2023 - 06.2023

Diploma of Higher Education - aeronautical engineering

Exeter College
09.2021 - 06.2023

Bar Staff Member

HEARTSTONE INN
05.2021 - Current

Restaurant Waiter

HEARTSTONE INN
05.2021 - Current

Meat Cutter

HEARTSTONE INN
05.2021 - Current
OLIVER GORMAN