Oliver Cloke

Forecasted customer demand and maintained production schedules to ensure orders were delivered on time.

Forecasted customer demand, coordinated production requirements and supported business growth through effective planning and customer engagement.

• Liaised with customers to discuss requirements, identify opportunities, and secure future business growth.
• Coordinated with production teams to communicate upcoming demand and ensure operational readiness.
• Planned and scheduled works in line with customer requirements, production capacity and stock availability.
• Forecasted material usage and placed orders to ensure stock availability aligned with customer demand.
• Worked closely with operations, purchasing and production teams to prevent shortages and maintain service levels.
• Monitored order progress and resolved issues proactively to maintain delivery schedules.
• Maintained accurate planning records, reports and order tracking information to support decision-making.
• Supported continuous improvement initiatives to improve planning accuracy and operational efficiency.
• Supported continuous improvement initiatives to improve planning accuracy and operational efficiency.

• · Oversaw day-to-day operations of busy cafe, managing staff rotas, training, hygiene standards, and food safety compliance. Created and implemented new hygiene protocols with clear documentation to ensure adherence and accurate tracking. Handled paperwork, including cleaning logs, oil & stock records and health and safety checks. Achieved 5-star FSA rating by maintaining high standards of cleanliness, organisation, and customer service while supporting daily operations. Planned and executed on-site events, including community fun fair, and designed new menus to enhance customer engagement and drive sales.
• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.
• Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
• Managed financial budgets, forecasting, and reporting, ensuring fiscal responsibility and sustainability.
• Controlled expenses and allocated financial resources to reach budget goals.

• · Assisted with supervision of small team in high-footfall restaurant, managing large volumes of in-store customers and delivery orders to ensure efficient service. Ensured compliance with hygiene and food safety procedures, maintaining high standards consistently throughout operations. Maintained accurate paperwork, including cleaning logs and compliance records, to support operational standards and policies. Supported smooth operations during busy periods while maintaining strong customer service.
• Monitored staff performance and developed improvement plans.
• Trained new employees on company policies, customer service excellence, and sales techniques.
• Coordinated with senior management to implement strategic plans for revenue growth.