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My role within the Mersey & West Lancashire Teaching Hospitals Trust, is mainly to directly assist both the Divisional Director of Women's & Children's & Associate Director of Midwifery/Nursing & AHPs in their day to day duties. This includes managing tremendously busy inboxes & outlook calendars, organising meetings, communicating with internal & external stakeholders and setting up meetings. Other duties include administrating local & trust-wide maternity & governance meetings. This includes, requesting papers, creating agendas & updating contact groups for myself and on behalf of other staff, minuting meetings and distributing/cascading to the wider teams. Since my time here at Ormskirk Hospital, I have picked up extra meetings including covering administrative support for annual leave/sickness, and supporting other departments in meetings that are outside my day-to-day responsibilities. I also work closely with the onsite estates team to accommodate parking day passes for our external visitors.

To gather more experience within my role, I built a strong rapport with our Risk & Governance team & other departments such as Paediatrics & Neonates Operational Teams to prepare our teams for our CQC visit. This required me to work closely with all teams involved, to gather high level evidence in readiness for the visit. The trust has recently celebrated receiving a 'Good' status from the CQC.

This is extra work that I conducted through identifying where teams were struggling, and aided support whilst balancing my day-to-day PA duties.

My role and responsibilities at R & E Bamfords are split between two jobs. My first role is within the Goods In/Purchasing Team. It is my job to communicate with buyers & stockists to purchase goods for the company. On a day to day basis its my main responsibility to liaise with the Sales team as well as the main purchasers and directors to gather an idea of the stock the business requires. I communicate with external stakeholders daily regarding price updates, delivery ETA's & report this information to staff or customers awaiting their orders.

The second half of my role within the company is maintaining the stock levels and ensuring that any items that the company sells is replenished, this role ties in fluently with my purchasing role, as I can see the process through from start to finish, and being the main point of contact for any member of the team who may have a query regarding the delivery of items. With this I also update Excel spreadsheets for the relevant teams, including sheets for our goods coming in, our Out of Stocks and Stock Control where members of the teams can see if an item has moved location, been allocated to a customer or if an item has been adjusted correctly. I also manually count stock that our system flags as ‘out of stock’ to ensure that the stock reads accurately.

Within the Administrative Assistant role, I was in charge of multiple daily administrative tasks that included handling and sending sensitive information & completing actions set for our team by Team Leaders and Contact Tracers. Working amongst the Cheshire and Merseyside Contact Tracing Team for the UK Health and Security Agency has given me excellent skills and experience in project management, organisational skills, working together as a team to complete complex and intricate tasks & handling different amount of workloads during busy periods.

Administrative Support is a key part of business support, especially in such an important area of the Civil Service, the Pandemic Response to COVID-19 and later the Omicron-B Variant. During this period I was tasked with managing an inbox in which Contact Tracers and Local Authorities could inform UKHSA about positive cases within settings in their areas. It would be my task then to process this information using a variety of different case management softwares, to inform higher tier authorities as well as staff working within the area. From there the team will review the situation and organise a response to prevent a potential outbreak within the setting.

Other tasks included sending creating, editing and sending Line Lists to the Cheshire and Merseyside Local Authorities, Declaring Exposures and Outbreaks as well as confirming cases and handling reports, In addition, I have organised IMT meetings for settings and our Pandemic Response teams to communicate.

As Arena Specialist, the job uses more social media aspects, the role requires you to make more use of social media channels such as Discord, Twitter, Facebook & Twitch to communicate events and competitions to regular customers and new potential visitors. The Arena Specialist role is to enhance the experience of the customers.

Being an Arena Specialist requires you to know of the equipment, and our ever changing game libraries that are available for customers to play.

Other duties include communicating with external bodies & stakeholders to further create marketing material for BELONG Preston, i.e local universities and colleges, schools, after school clubs etc. Being able to tailor events to students or parents to further increase foot traffic into our arena. Other communications include national eSports groups & Professional National Sports Teams (Preston North End, Manchester City).

A very important aspect of working in a gaming arena is being up-to-date with the latest gaming & eSports related news, and being able to use that to further communicate with customers. Being updated with business changes and updates on the constantly evolving business. As BELONG is a new company, being up to date with all the news is critical, both internally and externally from the BELONG business.

As a sales assistant, I am very customer focused, I engage with customers to understand their needs to make useful recommendations.

Maintaining the cleanliness of the store. I worked as part of the mobilisation team for the Chorley store to reopen after the Coronavirus lockdown. This included marking one way systems, installing shielding at tills & being in charge of customer flow and retention.

Another aspect of the role is the use of social media, GAME mainly uses Twitter to communicate with their customers by posting deals, creating marketing material, responding to other store tweets & communicating 1-2-1 with customers through Direct Messaging. Twitter is the main source of GAME related information and another stream of potential customer traffic.

Administrative Work such as payroll, Deliveries, Transfers, Food & Beverage Markdowns & Staff Training (both permanent & seasonal) is another responsibility as a Sales Assistant.

Other duties include;

• Receiving and processing product returns.
• Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
• Providing service with a smile, offering courteous, helpful advice to best-meet customer needs.
• Keeping customer information safe and following GDPR procedures

• Maintained full knowledge of bar and menu items and made recommendations.
• Delivered food and beverage orders within established timeframes
• Neatly set tables.
• Prepared mixed drinks, and poured wine, beer and non-alcoholic beverages.
• Served as backup for bartenders.
• Made engaging connections with guests to create loyalty.