Sophia Kourtoulou
Ware,Hertfordshire
Summary
Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service, administration and data analysis with consistent results.
Versatile and hardworking driven to improve productivity and customer relations with professional demeanour and attention to detail.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising mail and collecting messages to facilitate office communication, alongside collating financial data for executives. Positive and upbeat with strong relationship-building abilities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Personal assistant
MB Structured Investments
Ware, Hertfordshire
12.2023 - Current
- Call handling and directing alongside data gathering and analysis.
- Flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Booked hotels, travel and entertainment for client, family and friends.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed calendars, strategically scheduling appointments to maximise availability.
Swim coach
Swim School Ltd
Barnet, London
07.2013 - 08.2015
- STA Level 2 Qualification.
- Developed specific training and exercise programmes to meet individual requirements and team strategies.
- Delivered fun, practical swimming programmes to meet class objectives.
- Established and maintained excellent customer relationships, putting pupils at ease with confident, can-do attitude.
- Maximised individual swimmer achievement, delivering personalised one-on-one coaching to boost progress.
- Delivered swim programmes according to examination guidelines, developing confident, competent swimmers.
- Followed current swimming instruction frameworks to meet certification standards and best practices.
- Observed swimmers abilities and gave tips on improving technique.
Nursery assistant
Busy Bees
Chingford, Waltham Forest
12.2011 - 12.2012
- Practiced child protection and health and safety measures to comply with guidelines.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Recorded and informed manager regarding injuries and accidents.
- Informed parents and staff members regarding activity of children.
Operations assistant
Fusion Lifestyle
Edmonton, London
11.2008 - 11.2011
- NPLQ Certified
- Performed First Aid and updated training every 3 months.
- Advised swimmers on how to use diving boards and slides.
- Exhibited positive brand image by welcoming guests and professionally handling customer interactions.
- Delivered front of house duties with warm and professional manner.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
Beauty therapist
Body Place
Enfield, London
11.2008 - 11.2009
- NVQ Level 2 Qualification.
- Attended training to deliver range of professional treatments offered by salon.
- Input bookings into computer system at reception.
- Made and cancelled relevant appointments on the computer system and appointments book.
- Answer all phone call enquiries and assist wants and needs.
- Sign off appointments sheets.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
NVQ Level 2 - Beauty Therapy
Enfield College
London 09.2007 - 09.2008
NPLQ - Lifeguard & First Aid
Southgate Leisure Centre
Enfield 11.2009 - 11.2009
STA Level 2 - Swim teacher & coach
Swim School Ltd
Bushey 12.2012 - 12.2012
Skills
- Excellent communication skills
- Verbal communication
- Customer friendly
- Dedicated team player
- Fast learning
- Currently being updated on IT fundamentals in training
- Telephone skills
- Open and clear communicator
- Customer-service orientated
- Organisation and efficiency
- Clean and neat
About Me
I was born in the year 1990.
My favourite chef is Gordon Ramsey.
I enjoy keeping active and listening to music.
A mother to two boys.
Enjoy socialising.
Timeline
Personal assistant
MB Structured Investments
12.2023 - Current
Swim coach
Swim School Ltd
07.2013 - 08.2015
STA Level 2 - Swim teacher & coach
Swim School Ltd
12.2012 - 12.2012
Nursery assistant
Busy Bees
12.2011 - 12.2012
NPLQ - Lifeguard & First Aid
Southgate Leisure Centre
11.2009 - 11.2009
Operations assistant
Fusion Lifestyle
11.2008 - 11.2011
Beauty therapist
Body Place
11.2008 - 11.2009
NVQ Level 2 - Beauty Therapy
Enfield College
09.2007 - 09.2008
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