Olga Kwiatkowska Jach
Doncaster,United Kingdom
Summary
Experienced Transport First Line Manager ready to step back into a formal leadership role. Previously held an Admin Team Leader position at DHL (Harworth, 2011–2017) , where I organised daily workloads, motivated teams to hit KPI targets, and handled HR tasks such as absence management and performance reviews. Currently working as a Transport Debrief Clerk at DHL Supply Chain, where I ensure drivers are legal and compliant with Driver Hours and WTD, manage clerical processes, and liaise between transport and warehouse teams. Familiar with unionised environment and Tachomaster. Ready to lead, develop, and keep the operation compliant and on time.
Overview
15
15
years of professional experience
2005
2005
years of post-secondary education
Work history
Transport Debrief Clerk
DHL Supply Chain
Armthorpe, Doncaster, UK
2025.08 - 2026.04
- Conducted driver debriefs at beginning and end of shifts to record vehicle defects and escalate issues.
- Served as first point of contact for driver queries, incidents, and compliance concerns.
- Allocated routes and confirmed schedules to support timely deliveries.
- Monitored driver attendance and reported discrepancies per company procedures.
- Assisted transport operations with administrative tasks and KPI reporting.
- Ensured adherence to transport regulations, working time directives, and health & safety standards.
- Collaborated with warehouse teams to facilitate timely loading and dispatch of vehicles.
- Issued fuel cards and site maps while maintaining accurate transport documentation.
Advisor, TSS on behalf of HMRC
Ireland Protocol Customs and Trade
Doncaster, UK
2020.11 - 2025.02
- Facilitated client interactions to foster strong relationships and ensure service quality.
- Collaborated with internal teams to support on-time delivery of specifications.
- Assisted in managing multiple deadlines across client projects using critical path analysis.
- Maintained confidentiality of sensitive commercial information.
- Created standardised filing systems to enhance information accessibility.
Operations Controller
Great Bear
Duckmanton
2017.06 - 2020.08
- Managed professional communication with customers to resolve issues efficiently.
- Prioritised workflow in line with order timings to optimise operational efficiency.
- Oversaw inbound and outbound documentation with 100% accuracy.
- Collaborated with Stock, Transport, Supervisors, and Managers to resolve operational issues.
- Compiled handover reports highlighting critical issues and reminders for continuity.
Admin Team Leader
DHL
Harworth, UK
2011.05 - 2017.06
- Assisted in organising daily workloads and coordinating team allocations to support efficiency.
- Motivated team members to achieve high standards and meet KPI targets.
- Helped address and resolve ongoing problems to maintain smooth operational flow.
- Verified accuracy of all administrative and IT records.
Education
A-Level - Social and Medical profile
Pszczyna College
Pszczyna, PolandSkills
- Transport Compliance (Driver Hours, WTD, Health & Safety)
- Customs and Trade Compliance (HMRC, ITAR, EAR)
- KPI Reporting & Administration
- Route Planning & Scheduling
- Team Leadership & Training
- Data Management & Order Management
- Problem Solving & Decision Making
- Excel (Intermediate)
Languages
English – Advanced
Polish – Native
Timeline
Transport Debrief Clerk
DHL Supply Chain
2025.08 - 2026.04
Advisor, TSS on behalf of HMRC
Ireland Protocol Customs and Trade
2020.11 - 2025.02
Operations Controller
Great Bear
2017.06 - 2020.08
Admin Team Leader
DHL
2011.05 - 2017.06
A-Level - Social and Medical profile
Pszczyna College