Summary
Work history
Education
Skills
Timeline
pwb

OLAYINKA ADESANYA

Croydon, New Addington,United Kingdom

Summary

Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Work history

Support Worker

South Croft Lodge
London, United Kingdom
04 2024 - Current
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Helped service users to gain ability to function independently in society.
  • Collaborated with external support providers to maintain good care continuity.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.

Event Staff Member

CP Staffing & Events
London, United Kingdom
08 2022 - 04 2024
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Practiced healthy and safety measures to comply with regulations.
  • Supported food preparation, logistics management and issue resolution to drive event success.

General Staff Member

IndeedFlex
London, United Kingdom
09 2021 - 06 2022
  • Maintained strong knowledge of health and safety policies and procedures to safeguard all staff and customers.
  • Accepted card, cash and cheque payments in POS register system.

Support Worker

Community Care Assist
Sutton Coldfield, United Kingdom
06 2021 - 08 2021
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.

Customer Service Representative

Kinetic Insurance Broker
Lagos, Nigeria
01 2019 - 04 2021
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Employed active listening and product expertise to successfully resolve inbound queries.

Education

Bachelor Of Arts - Motion Picture Medium

AFDA The Number One School For The Creative Economy
02/2018 - 12/2020

Higher Certificate - Film, Television & Entertainment Production

AFDA The Number One School For The Creative Economy In Africa
03/2017 - 11/2017

Skills

  • Cleaning and maintenance
  • Food and beverage service
  • Event planning
  • Equipment management
  • Attention to Detail
  • Customer data management
  • Microsoft Office
  • Problem-solving
  • Telephone skills
  • Administrative support
  • Mental health support
  • Patient transport
  • File management
  • Programme operations
  • Care plan development
  • Medication administration
  • Documentation expertise
  • Safeguarding policies
  • Excellent communicator
  • Health and safety orientations

Timeline

Support Worker

South Croft Lodge
04 2024 - Current

Event Staff Member

CP Staffing & Events
08 2022 - 04 2024

General Staff Member

IndeedFlex
09 2021 - 06 2022

Support Worker

Community Care Assist
06 2021 - 08 2021

Customer Service Representative

Kinetic Insurance Broker
01 2019 - 04 2021

Bachelor Of Arts - Motion Picture Medium

AFDA The Number One School For The Creative Economy
02/2018 - 12/2020

Higher Certificate - Film, Television & Entertainment Production

AFDA The Number One School For The Creative Economy In Africa
03/2017 - 11/2017
OLAYINKA ADESANYA