OLASUNKANMI MAYOWA OGUNLEYE
Edinburgh,Scotland
Summary
A highly skilled professional with expertise in advanced Microsoft Office tools, relationship management, and customer service. Demonstrates strong analytical and numerical skills, complemented by critical thinking and problem-solving abilities. Adept at customer journey mapping and product lifecycle management, with a focus on retail marketing and conversion rate optimisation. Known for excellent communication and presentation skills, fostering interpersonal relationships as a great team player. Committed to enhancing customer engagement through empathy and analytical reporting.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Product Manager
WEMA BANK
09.2023 - 05.2025
- Ensure all New to Bank(NTB) customers are engaged within 48hr of onboarding
- Ensure each customer under various Bank segments signed up for a minimum of 5 products or services
- Drive customer engagement through cluster activation such as market storm, campus activation, digital marketing, promo activation and Agent Banking Acquisition.
- Improve product cross selling to existing customers
- Maintain a minimum of 75% of NTB customers are transacting within first 30days of onboarding
- Drive account reactivating to reduce the customers churn bucket
- Improve product uptake across channels I.e. Digital and Mobile (USSD)
- Drive Tele-Sales of products and services.
- Provide weekly report on transacting NTB and existing customers base.
- Analyzed customer transaction behaviour to cross-sell and up-sell product
- Drive various campaigns to increase account acquisitions and product adoptions
- Intelligently engaged different bucket of customers using data insight
- Hyper segmentation engagement across different bucket of customers in the retail department
- Product positioning for Royal Kiddies and ALAT Xplore customers
- Monthly engagement calendar alignment across the digital and retail segments.
- Review of engagement communication (In-apps notifications, push notifications, email and SMS)
- Review of Standard Operation Procedure (SOP)
- Monthly Performance Report (MPR)
Teacher
HIS GRACE ACADEMY
12.2022 - 08.2023
- Planned, prepared and delivered instructional activities
- Instructed students at a secondary school
- Created lesson plans and modified accordingly throughout the term
- Tutored students on individual basis
- Established and communicated clear objectives for all learning activities
Supervisor
SWEET GARDEN HOTEL SUITES
01.2022 - 11.2022
- Oversaw the day-to-day operations
- Reviewed quest complaints
- Ensured that quests were satisfied
- Assigned rooms to quests base on availability or preferences as indicated in reservation
- Supervised the activities of the receptionists to ensure that they are greeting quests in a friendly manner
- Ensured that all quests are safe and secure while staying at the hotel
Machine Operator
MEMMS TISSUE PAPER COMPANY
01.2020 - 11.2021
- Helped in cutting the jumbo reels which comes off the paper machine into smaller rolls
- Helped in wrapping and packing the smaller jumbo reels and folded them to get to market
- Helped to maintain smooth running and maintenance of the conversion machine
- Helped to perform timely quality checks and optimizing the machine capability
Teacher
CHRIST THE KING ACADEMY
02.2018 - 03.2020
- Planned, prepared and delivered instructional activities
- Instructed students at a secondary school
- Created lesson plans and modified accordingly throughout the term
- Tutored students on individual basis
- Established and communicated clear objectives for all learning activities
Education
Master’s Degree - Information Technology
University of West of Scotland
Paisley, Renfrewshire 05.2025 - 05.2026
B.A. - History & International Relation
Fed University Oye Ekiti
12.2016 - 09.2021
West Africa Senior School Certificate - undefined
Royalpath College, NIG
05.2008 - 06.2014
Skills
- Advanced Microsoft Office tools user
- Relationship management
- Interpersonal relationship and great team player
- Critical thinker and problem-solver
- Excellent numerical and analytical skills
- Good communication and presentation skills
- Customer empathy
- Customer engagement
- Analytical reporting
- Stakeholder prioritisation
- User experience design insight
- Market understanding
- Metrics monitoring
- Team Leadership
- Customer Service
- Retail marketing
- Conversion Rate Optimisation
Certification
- Introduction to Data Analytics, 02/01/24
- Adaptability and Resiliency, 02/01/24
- Design Thinking for Innovation, 02/01/24
- Design Thinking for Business Strategy and Entrepreneurship, 02/01/24
- Customer Service Fundamentals, 02/01/24
- Work Smarter With Microsoft Excel, 02/01/24
- Strategic Self-Marketing and Personal Branding, 02/01/24
- Certificate in B.A. History & International Relations, 09/01/21
Languages
English
Advanced
References
References available upon request.
Timeline
Master’s Degree - Information Technology
University of West of Scotland
05.2025 - 05.2026
Product Manager
WEMA BANK
09.2023 - 05.2025
Teacher
HIS GRACE ACADEMY
12.2022 - 08.2023
Supervisor
SWEET GARDEN HOTEL SUITES
01.2022 - 11.2022
Machine Operator
MEMMS TISSUE PAPER COMPANY
01.2020 - 11.2021
Teacher
CHRIST THE KING ACADEMY
02.2018 - 03.2020
B.A. - History & International Relation
Fed University Oye Ekiti
12.2016 - 09.2021
West Africa Senior School Certificate - undefined
Royalpath College, NIG
05.2008 - 06.2014
Similar Profiles
MOBOLAJI ADEYOOLAMOBOLAJI ADEYOOLA
Information Security Manager at Wema BankInformation Security Manager at Wema Bank
Oluwole SamuelOluwole Samuel
Technical lead at Wema BankTechnical lead at Wema Bank
Kelvin Eziamaka ObumnemeKelvin Eziamaka Obumneme
IT Support Engineer at WEMA BANKIT Support Engineer at WEMA BANK
Sergio AlvesSergio Alves
Head chef at Forresters GuildHead chef at Forresters Guild
Razif ShaharudinRazif Shaharudin
Kitchen Porter at Napole PizzeriaKitchen Porter at Napole Pizzeria