OLASUNKANMI MAYOWA OGUNLEYE
Edinburgh,Scotland
Summary
A highly skilled professional with expertise in advanced Microsoft Office tools, relationship management, and customer service. Demonstrates strong analytical and numerical skills, complemented by critical thinking and problem-solving abilities. Adept at customer journey mapping and product lifecycle management, with a focus on retail marketing and conversion rate optimisation. Known for excellent communication and presentation skills, fostering interpersonal relationships as a great team player. Committed to enhancing customer engagement through empathy and analytical reporting.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Product Manager
WEMA BANK
2023.09 - 2025.05
- Ensure all New to Bank(NTB) customers are engaged within 48hr of onboarding
- Ensure each customer under various Bank segments signed up for a minimum of 5 products or services
- Drive customer engagement through cluster activation such as market storm, campus activation, digital marketing, promo activation and Agent Banking Acquisition.
- Improve product cross selling to existing customers
- Maintain a minimum of 75% of NTB customers are transacting within first 30days of onboarding
- Drive account reactivating to reduce the customers churn bucket
- Improve product uptake across channels I.e. Digital and Mobile (USSD)
- Drive Tele-Sales of products and services.
- Provide weekly report on transacting NTB and existing customers base.
- Analyzed customer transaction behaviour to cross-sell and up-sell product
- Drive various campaigns to increase account acquisitions and product adoptions
- Intelligently engaged different bucket of customers using data insight
- Hyper segmentation engagement across different bucket of customers in the retail department
- Product positioning for Royal Kiddies and ALAT Xplore customers
- Monthly engagement calendar alignment across the digital and retail segments.
- Review of engagement communication (In-apps notifications, push notifications, email and SMS)
- Review of Standard Operation Procedure (SOP)
- Monthly Performance Report (MPR)
Teacher
HIS GRACE ACADEMY
2022.12 - 2023.08
- Planned, prepared and delivered instructional activities
- Instructed students at a secondary school
- Created lesson plans and modified accordingly throughout the term
- Tutored students on individual basis
- Established and communicated clear objectives for all learning activities
Supervisor
SWEET GARDEN HOTEL SUITES
2022.01 - 2022.11
- Oversaw the day-to-day operations
- Reviewed quest complaints
- Ensured that quests were satisfied
- Assigned rooms to quests base on availability or preferences as indicated in reservation
- Supervised the activities of the receptionists to ensure that they are greeting quests in a friendly manner
- Ensured that all quests are safe and secure while staying at the hotel
Machine Operator
MEMMS TISSUE PAPER COMPANY
2020.01 - 2021.11
- Helped in cutting the jumbo reels which comes off the paper machine into smaller rolls
- Helped in wrapping and packing the smaller jumbo reels and folded them to get to market
- Helped to maintain smooth running and maintenance of the conversion machine
- Helped to perform timely quality checks and optimizing the machine capability
Teacher
CHRIST THE KING ACADEMY
2018.02 - 2020.03
- Planned, prepared and delivered instructional activities
- Instructed students at a secondary school
- Created lesson plans and modified accordingly throughout the term
- Tutored students on individual basis
- Established and communicated clear objectives for all learning activities
Education
Master’s Degree - Information Technology
University of West of Scotland
Paisley, Renfrewshire 2025.05 - 2026.05
B.A. - History & International Relation
Fed University Oye Ekiti
2016.12 - 2021.09
West Africa Senior School Certificate - undefined
Royalpath College, NIG
2008.05 - 2014.06
Skills
- Advanced Microsoft Office tools user
- Relationship management
- Interpersonal relationship and great team player
- Critical thinker and problem-solver
- Excellent numerical and analytical skills
- Good communication and presentation skills
- Customer empathy
- Customer engagement
- Analytical reporting
- Stakeholder prioritisation
- User experience design insight
- Market understanding
- Metrics monitoring
- Team Leadership
- Customer Service
- Retail marketing
- Conversion Rate Optimisation
Certification
- Introduction to Data Analytics, 02/01/24
- Adaptability and Resiliency, 02/01/24
- Design Thinking for Innovation, 02/01/24
- Design Thinking for Business Strategy and Entrepreneurship, 02/01/24
- Customer Service Fundamentals, 02/01/24
- Work Smarter With Microsoft Excel, 02/01/24
- Strategic Self-Marketing and Personal Branding, 02/01/24
- Certificate in B.A. History & International Relations, 09/01/21
Languages
English
Advanced
References
References available upon request.
Timeline
Master’s Degree - Information Technology
University of West of Scotland
2025.05 - 2026.05
Product Manager
WEMA BANK
2023.09 - 2025.05
Teacher
HIS GRACE ACADEMY
2022.12 - 2023.08
Supervisor
SWEET GARDEN HOTEL SUITES
2022.01 - 2022.11
Machine Operator
MEMMS TISSUE PAPER COMPANY
2020.01 - 2021.11
Teacher
CHRIST THE KING ACADEMY
2018.02 - 2020.03
B.A. - History & International Relation
Fed University Oye Ekiti
2016.12 - 2021.09
West Africa Senior School Certificate - undefined
Royalpath College, NIG
2008.05 - 2014.06