OLALEKAN SHONUBI
LONDON
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Forward-thinking Operations Specialist bringing 5 years of expertise in office administrator and customer relation management. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office Packages , Office 365 and Salesforce Ecosystem. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Administrator/ Customer Service Associate
Met
London, ENG
05.2018 - Current
- Facilitated company adoption of CONNECT software and assisted with training employees on usage as a superuser.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Maintained personnel records and updated internal databases to support document management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Promptly responded to inquiries and requests from prospective customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Computer Data Entry Operator
GONET
05.2003 - 06.2005
- Accurately handled data entry for 800 clients into company-based software.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy of computer system information by updating data which failed doing migration .
- Scanned documents and saved in database to keep records of essential organizational information.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Junior Account Officer
NITEL
02.2002 - 03.2003
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Education
Higher National Diploma - Banking and Finance
The Polytechnic Ibad
01.2001 - 07.2005
Skills
Customer service awareness
Certification
Microsoft Certified System Associate
Timeline
Administrator/ Customer Service Associate
Met
05.2018 - Current
Computer Data Entry Operator
GONET
05.2003 - 06.2005
Junior Account Officer
NITEL
02.2002 - 03.2003
Higher National Diploma - Banking and Finance
The Polytechnic Ibad
01.2001 - 07.2005
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