Vicky Leith
BRADFORD,West Yorkshire
Summary
Dynamic professional with proven experience in bar, catering, and hospitality management.
Demonstrates strong leadership and communication skills, complemented by excellent interpersonal abilities and exemplary customer service delivery.
A confident administrator who is self-motivated and proactive, consistently driving operational excellence and committed to investing in team building and delivering the ultimate customer journey.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
King's Hall & Winter Garden Manager
Bradford Met. District Council, Bradford Theatres
Ilkley, Bradford
08.2023 - Current
- Managed venue bookings for efficient utilisation of space.
- Implemented health and safety regulations for improved compliance.
- Utilised budgeting skills to manage finances effectively, avoiding unnecessary expenditures, resulting in the venue operating at zero cost to Bradford Council.
- Improved operational efficiency with effective resource allocation.
- Coordinated with staff, ensuring high service standards.
- Collaborated closely with event planners, ensuring client requirements were met on time.
- Liaised with vendors for timely supply of necessary materials and equipment.
- Enhanced customer satisfaction by resolving complaints promptly.
- Fostered positive relationships with clients and local stakeholders, creating repeat business.
- Ensured adherence to licensing laws.
- Monitored inventory levels to avoid stockouts and oversupply.
- Conducted regular staff training sessions for improved performance and productivity.
Operations & Archive Manager
Bradford Met. District Council
Bradford, West Yorkshire
04.2021 - 08.2023
- Operational management and leadership of services for the Authority, comprising of the Corporate Mail Room, Corporate Scanning and Document Control Service, Reprographics and Bulk Printing Service, the Collation, Packing, Distribution Service and the council Confidential Waste Shredding Service. Central Archives & Children's records archive storage and management.
- Liaised with internal departments and Police Child Safeguarding Teams, CAITs, YOT's & YJS
- Secure site management of ten units
- Responded promptly to information requests from users whilst maintaining accurate documentation.
- Coordinated inter-departmental collaboration for joint archiving projects.
Front of House Manager
Bradford Met.District Council, Bradford Theatres
Bradford, West Yorkshire
11.2013 - 04.2021
- Theatre performance management of the Alhambra, St Georges Hall & the Studio, responisble for the safety and security of up to 1800 patrons and 70 staff.
- Delivered exceptional customer service.
- Managed team rosters across three venues to maintain optimal customer service levels.
- Conducted regular training sessions for staff to improve service quality.
- Fostered positive relationships with customers, enhancing brand reputation in the process.
- Monitored compliance with health and safety regulations amongst all staff members.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Systems Support Officer
Bradford Met. District Council
Bradford, West Yorkshire
06.2010 - 11.2013
- Built electronic document management systems for Children's and Adult services, utilising Civica systems
- Resolved system faults in a timely manner, reducing disruption to business operations.
- Streamlined helpdesk queries by prioritising user issues and escalating them when necessary.
- Provided technical support to colleagues, enhancing communication and productivity.
- Coordinated installations of new equipment; improving functionality across departments.
- Improved customer satisfaction by providing remote assistance through phone or email correspondence.
- Installed, configured and maintained hardware and software systems to enhance operational efficiency.
- Collaborated with other IT teams on projects; fostering healthy inter-departmental relationships.
- Handled sensitive information responsibly and securely whilst adhering to data privacy regulations.
- Answered user questions about hardware and software operation to help resolve problems.
- Carried out new hardware installations and updates, keeping systems functional and secure.
Education
GCSEs - Music, English, Science, Mathematics
Carlton Bolling College
Bradford 09.1991 - 07.1994
Skills
Proven experience in bar, catering, or hospitality management
Strong leadership and communication skills
Excellent interpersonal skills
Exemplary customer service delivery
Confident administrator
Self motivated and proactive
Timeline
King's Hall & Winter Garden Manager
Bradford Met. District Council, Bradford Theatres
08.2023 - Current
Operations & Archive Manager
Bradford Met. District Council
04.2021 - 08.2023
Front of House Manager
Bradford Met.District Council, Bradford Theatres
11.2013 - 04.2021
Systems Support Officer
Bradford Met. District Council
06.2010 - 11.2013
GCSEs - Music, English, Science, Mathematics
Carlton Bolling College
09.1991 - 07.1994