Bachelor of Business Administration - Business Administration
University of Hertfordshire
Hatfield, United Kingdom 09.2022 -
OLAKUNLE EGUNJOBI
Hatfield,Hertfordshire
Summary
A devoted and highly trained customer service expert with a track record of providing great support and client satisfaction. I am good at handling customer inquiries and issues efficiently and with a customer-centric approach because I have strong communication, problem-solving, and interpersonal skills. I strive to surpass expectations and contribute to the organization's success by providing outstanding service. I am committed to providing a positive customer experience and creating long-term partnerships.
Education
Higher National Diploma - Public Administation
The polytechnic Ibadan
Ibadan, Nigeria 09.2015 - 10.2017
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer complaints handler
Samsung
Chertsey, Surrey
11.2023 - Current
- Escalated urgent, complex, or technical cases following established procedures.
- Stayed calm to navigate tricky situations in a collected manner.
- Took ownership of customer correspondence to deliver exceptional customer service levels.
- Documented customer interactions, following company policy and procedure in all engagements.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
- Offered personable and helpful service to exceed customer expectations and reach positive conclusions.
Customer service representative
XGO TECHNOLOGIES
Ikeja, Lagos
11.2018 - 08.2022
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Build automated client and lead outreach to make sure they feel we are here to help them
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Skills
Leadership
Organized
Detailed-oriented
Highly driven
Empathetic & courteous
Languages
English
Fluent
Hobbies
Reading Novel, Playing long tennis and Boxing.
Timeline
Customer complaints handler
Samsung
11.2023 - Current
Bachelor of Business Administration - Business Administration
University of Hertfordshire
09.2022 -
Customer service representative
XGO TECHNOLOGIES
11.2018 - 08.2022
Higher National Diploma - Public Administation
The polytechnic Ibadan
09.2015 - 10.2017
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