Hemara javed

• Ensured customer satisfaction was maintained by solving complaints appropriately and providing excellent customer service throughout communications.
• Used excellent problem-solving skills to resolve complaints and ensure customer satisfaction was maintained.
• Provided fair, accurate and timely results to meet organisation's regulatory obligations and deliver exceptional customer experiences.
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• Followed company’s policy and procedures
• Engaged customers directly to seek clarifications, obtain additional information and follow up on services provided.
• Utilised CRM software proficiently for efficient tracking and management of complaints.
• Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.

• Providing a high level of customer service at all times.
• Ensuring that the passengers are checked in safely with the correct company procedures and health and safety.
• Ensuring that the customer needs are fully met on every transaction.
• Assisting Easy Jet customers in event of flight disruption or delay.
• Dealing with passenger’s complaints and resolving customers inquires.
• Enhanced customer satisfaction by providing information regarding flight schedules and fares.

Responsibilities:

• Working with students who had learning and physical disabilities
• Maintained excellent youth relationships by providing a supportive, trusting and comforting environments.
• Provided support, mentorship and guidance to young people through counselling sessions.
• Built trusting relationships by displaying an in-depth understanding of needs, providing solutions and delivering on-going support.
• Liaised effectively with social services to ensure provision of necessary resources for vulnerable youths.