Olaide Mustapha
Swindon,Wiltshire
Summary
Detail-oriented and analytical professional with experience in live operational monitoring, customer service operations, healthcare support, and issue escalation within fast-paced environments. Skilled in monitoring performance in real time, resolving operational issues quickly, analyzing data, and communicating effectively with both customers and internal teams. Experienced in handling inbound communication channels, maintaining service standards, and supporting operational efficiency through accurate reporting and proactive problem-solving. Combines strong communication skills with a calm and organized approach under pressure, with a genuine commitment to improving service delivery and patient support outcomes. An MSc in Cybersecurity and Computer Science strengthens my analytical, technical, and data-handling abilities, which are highly relevant to operational monitoring and reporting roles.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Customer Service Executive
Teleperformance UK
Bristol
03.2026 - 06.2026
- Managed high volumes of inbound customer interactions across phone, chat, and email channels while maintaining excellent customer satisfaction levels.
- Monitored customer issues in real time and provided quick, accurate solutions to minimize delays and improve service delivery.
- Demonstrated strong schedule adherence and time management while handling multiple customer inquiries simultaneously.
- Escalated complex operational issues appropriately to ensure timely resolution and continuity of service.
- Maintained accurate records and customer data with strong attention to detail and compliance standards.
- Worked collaboratively with internal teams to improve customer experience and operational efficiency.
- Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.
Support Worker
Pathpalz (Agency)
Bradford
05.2024 - 05.2025
- Supported individuals with daily activities while ensuring high-quality, person-centered care and service delivery.
- Managed competing priorities effectively in fast-paced care environments while remaining calm under pressure.
- Maintained detailed and accurate records relating to behavior monitoring, engagement, and incident reporting.
- Escalated safeguarding or wellbeing concerns promptly to protect service users and maintain safety standards.
- Worked collaboratively with healthcare professionals and support teams to coordinate care and improve outcomes.
Housekeeping/Groundfloor Team Member
Premier Inn
Swindon
09.2023 - 05.2025
- Delivered high-quality front-line customer service, managing guest interactions from arrival to departure.
- Handled reservations, inquiries, and payments via phone and in person.
- Resolved customer issues professionally, escalating operational concerns when required.
- Collaborated with kitchen and housekeeping teams to ensure smooth daily operation and meet service standards.
- Maintained a clean, safe, and welcoming environment in line with hygiene and safety policies.
Healthcare Assistant
Lagos State Teaching Hospital (LASUTH)
Lagos State
04.2015 - 02.2023
- Delivered high-quality patient support within busy healthcare environments while maintaining strong communication and teamwork.
- Monitored patient observations and maintained accurate documentation to support clinical decision-making.
- Worked collaboratively with multidisciplinary healthcare teams to ensure safe and effective patient care.
- Demonstrated attention to detail, compassion, and professionalism while supporting patients with daily care needs.
Education
NVQ Level 3 -
M.Sc - CyberSecurity
University of the West of England
BSC - Computer Science
Federal University of Agriculture
Skills
- Patient behavior management
- Patient relationship building
- Mobility support
- Healthcare operations
- Treatment planning
- Clinical report writing
- Medical supply ordering
- Workforce Coordination
- Queue and Schedule Management
- Performance Monitoring
- Dashboard and Data Analysis
- Contact Centre Operations
- Escalation Management
- Real Time Operational Monitoring
Certification
- First Aid & Fire Safety
- Basic Life Support (BSL)
- PMVA
References
References available on request.
Interests
Bowling, Charity, Camping, Dancing, Football, Reading
Timeline
Customer Service Executive
Teleperformance UK
03.2026 - 06.2026
Support Worker
Pathpalz (Agency)
05.2024 - 05.2025
Housekeeping/Groundfloor Team Member
Premier Inn
09.2023 - 05.2025
Healthcare Assistant
Lagos State Teaching Hospital (LASUTH)
04.2015 - 02.2023
M.Sc - CyberSecurity
University of the West of England
BSC - Computer Science
Federal University of Agriculture