Chetna Pellon
Highwycombe,Buckinghamshire
Summary
Motivated recent graduate committed to career in teaching. Dedicated to supporting positive, productive classroom environments that enhance student learning. Offers strong interpersonal and communication skills to quickly build rapport with students, teaching staff and parents.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Customer service executive
ASI trades , LONDIS SUPERSTORE, 20 Highstreet
Highwycombe, Buckingamshire
09.2023 - 02.2025
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Enabled customers to find answers by providing extensive details system navigation
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
- Added value to customer purchases by upselling additional products and service
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
- Managed all complex complaints, issues to maintain customer satisfaction
- Processed orders, forms, applications, and requests, ensuring accurate and timely completion to enhance customer experience
- Remained calm under pressure to handle customer complaints and solve problems
- Maintained working knowledge of available products and services for enhanced customer service
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Delivered exceptional service to increase customer loyalty.
- Handled cash and card payments with accuracy.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Science (Biology) Teacher
KIMT INSTITUTE
KARTARPUT, PUNJAB, INDIA
01.2015 - 10.2022
- Integrated technology in lessons, utilizing interactive whiteboards and virtual labs to enhance learning experiences
- Managed classroom behavior through de-escalation and redirection techniques
- Promote a culture of curiosity and inquiry, encouraging students to ask questions and engage critically with biological studies
- Managed classroom environments to create a safe, respectful, and conducive learning resources
- Maintained high engagement rate of students through innovative and creative lesson prep and learning resources
- Developed and delivered comprehensive biology curriculum to students aged 11-18, fostering a deep understanding of biological concepts
- Coordinated with colleagues to organise field trips, providing students with real-world applications of classroom theories
- Delivered and maintained high ranking course pass rate among students by continuing to provide engaging methods in teaching
- Coordinated workload of teaching assistants to assign tasks and support for specific children
- Communicated students progress, improvements required and targets to parents
- Managed pupil behavior through appropriate discipline and positive reinforcement
- Created inclusive and well-rounded lessons, accommodating to all student abilities
- Maintained up-to-date knowledge of the national curriculum for biology, ensuring compliance with educational standards
- Contributed to the development of the school’s science curriculum, incorporating innovative teaching resources and materials
- Delivered lab lessons, utilizing lab equipment and experiments to further student learning
- Enforced classroom rules to instill discipline and avoid disruptive behavior
- Supervised safe lab work, closely monitoring students adherence to all health and safety policies
- Assessed student progress through regular assignments, quizzes, and exams, offering constructive feedback for improvement
- Collaborated with parents and guardians during parents-teacher meetings to discuss student progress and address concerns
- Facilitated after-school tutoring sessions for students requiring additional support in biology
- Maintained positive relationships and communication channels with parents and guardians to increase participation and morale support for students
Education
Bachelor of Science - Biotechnology
HMV college
Jalandhar, Punjab 04.2007 - 06.2010
Master of Science - Biotechnology
Lovely Professional University
Phagwara, Punjab 08.2010 - 01.2013
Master of Business Administration - MSC International business and management
University of Suffolk
Ipswich, Suffolk 01.2023 - 02.2024
Bachelor of education - Life Science
Jalandhar
Jalandhar, Punjab 08.2013 - 10.2014
Skills
- Customer and staff support
- Query management
- Sales data analysis
- Patience under pressure
- Order processing
- Digital marketing
- Lessons planning
- Biology proficiency
- Classroom management
- Behavior management
- Scientific literacy enhancement
- Critical thinking promotion
- Photosynthesis
- Laboratory safety procedures
- Technology savvy
- Environment science knowledge
- Ecosystems
- Physics understanding
- Scientific curiosity
- Cell biology
- Positive attitude
- Customer follow-up
- Customer communications
- Decision making
Timeline
Customer service executive
ASI trades , LONDIS SUPERSTORE, 20 Highstreet
09.2023 - 02.2025
Master of Business Administration - MSC International business and management
University of Suffolk
01.2023 - 02.2024
Science (Biology) Teacher
KIMT INSTITUTE
01.2015 - 10.2022
Bachelor of education - Life Science
Jalandhar
08.2013 - 10.2014
Master of Science - Biotechnology
Lovely Professional University
08.2010 - 01.2013
Bachelor of Science - Biotechnology
HMV college
04.2007 - 06.2010
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