Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Okwuchi Uwa

Doncaster,South Yorkshire

Summary

Compassionate health care assistant and support worker with extensive experience in person-cantered patient care. Effectively and efficiently carries out varied general care duties. Delivers the best possible safety and well-being at all times in line with health and safety policies. Focused social work associate and compassionate professional with years of experience devising and implementing successful support programs. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualized needs.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Care and Support Worker

Comfort Call
Durham, County Durham
01.2023 - 07.2023
  • Offered clinical support from wound care to medication administration.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Collaborated with clients to clean house and prepare meals with a person-cantered care approach.
  • Delivered care plan goals while responsibly managing client budget.
  • Monitored individuals' physical and emotional well-being, reporting changes to care managers.
  • Updated first aid training to protect client welfare.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.

Health Care Assistant

j'adore Medical Centre Limited
Owerri, Imo State, Nigeria
03.2020 - 11.2022


  • Administered blood tests and blood pressure checks.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.

Senior Sales Representative

Lifestable global concept
Abuja, Nigeria
05.2017 - 01.2020
  • Planned and executed outbound campaigns that led 50% increase in product sales.
  • Engaged with about 1,000 prospects daily by phone, email, and live chat, achieving a 70% lead conversion rate.
  • Conducted market research via LinkedIn to build and prioritize strategic target account lists.
  • Facilitated strategy planning, and preparing Salesforce and Excel inventory reports.
  • Trained and mentored 10 junior representatives to meet and exceed individual sales targets by up to 80%.
  • Enabled effective resource allocation by maintaining accurate 85% sales forecasts.

Customer Care Executive

MTN NIGERIA
Abeokuta Nigeria, Nigeria
01.2016 - 04.2017
  • Optimized customer service strategy to focus on priority customers, boosting repeat purchases by 70%
  • Guaranteed quality CRM data, performing frequent database cleansing to update customer contact details.
  • Managed online live chat, supporting up to 50 customers simultaneously.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving 95% positive outcomes.
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels by 100%.

Education

Master of Business Administration - Digital Business

Teesside University
Middlesbrough
01.2023 -

Ab initio training - Cabin crew

Universal School Of Aviation
Lagos, Nigeria
09.2019 - 12.2019

Bachelor of Arts - History and International Relations

Abia State University
Abia State, Nigeria
09.2009 - 09.2013

Skills

  • Disability support
  • Care plan management
  • Elderly care
  • Mental health support
  • Disability care
  • Patient-centred care
  • Community integration
  • Schedule management
  • Conflict management
  • Risk assessments
  • Wound care maintenance
  • Pulse assessment
  • Medication administration
  • Wheelchair transfer
  • First Aid
  • Errands assistance
  • Patient safeguarding
  • CPR certified
  • Safeguarding knowledge
  • Service needs assessment
  • Personal hygiene assistance
  • Activities of Daily Living

Languages

English
Fluent

Timeline

Care and Support Worker

Comfort Call
01.2023 - 07.2023

Master of Business Administration - Digital Business

Teesside University
01.2023 -

Health Care Assistant

j'adore Medical Centre Limited
03.2020 - 11.2022

Ab initio training - Cabin crew

Universal School Of Aviation
09.2019 - 12.2019

Senior Sales Representative

Lifestable global concept
05.2017 - 01.2020

Customer Care Executive

MTN NIGERIA
01.2016 - 04.2017

Bachelor of Arts - History and International Relations

Abia State University
09.2009 - 09.2013

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Okwuchi Uwa