A motivated and tech-savvy, IT professional with a strong background in IT support, problem-solving, and system management. Passionate about troubleshooting technical issues, maintaining hardware and software, and ensuring smooth digital operations. Experienced in networking, cybersecurity, data management, WordPress, web development, social media and IT support, with a focus on delivering an excellent user experience and optimal system efficiency.
Overview
10
10
years of professional experience
Work History
CYBER SECURITY ANALYST
SAVVYCREST LIMITED
01.2023 - Current
Continuously monitor networks and systems for suspicious activity
Analyze security logs and alerts from firewalls, intrusion detection systems (IDS), and antivirus software
Identify and assess vulnerabilities in IT infrastructure
Respond to and mitigate security breaches or cyber-attacks
Conduct forensic analysis to determine the source and impact of security incidents
Document and report security incidents with recommended actions
Perform regular security assessments and penetration testing
Identifying weaknesses in networks, applications, and devices
Implement security patches and updates to reduce risks
Continuously monitor networks, systems, and applications for potential cyber threats, using tools like SIEM (Security Information and Event Management) systems
Analyze security incidents, identify root causes, and implement mitigation strategies to prevent future attacks
Conduct regular penetration testing, security audits, and risk assessments to identify and address weaknesses in IT infrastructure
Implement firewalls, intrusion detection/prevention systems (IDS/IPS), and endpoint security solutions to protect against cyber threats
Ensure compliance with industry regulations (ISO 27001, GDPR, NIST.) and enforce best practices for data security and encryption
Assist in creating and maintaining cybersecurity policies, procedures, and guidelines to strengthen the organization’s security posture
Conduct cybersecurity awareness training sessions to educate employees on phishing, social engineering, and safe online practices
Investigate security breaches, analyze malware behavior, and provide detailed reports with recommendations for improvement
DATA ANNOTATOR
EDINBURGH NAPIER UNIVERSITY
09.2023 - 12.2023
Reviewed and analyzed the results generated by the skill and knowledge extraction pipeline for accuracy and correctness
Compared the extracted skills and knowledge with the original job descriptions to determine the precision of the matching process
Collaborated with data annotator team to continuously improve the model’s performance through iterative feedback loops
Contributed to the enhancement of data quality assurance processes, identifying potential sources of error and suggesting improvements
Accurately labeled and categorized large datasets, including text, images, and videos, to support AI and machine learning research
Evaluated AI-generated outputs, identifying errors and inconsistencies to improve model performance
Maintained high levels of accuracy and efficiency while following project-specific annotation guidelines
Collaborated with research teams to refine annotation processes and enhance data quality
Conducted quality control checks to ensure dataset integrity and reliability
Assisted in data cleaning, filtering, and preparation for AI model training
IT SUPPORT ANALYST
EGOLEPAY
01.2019 - 09.2023
Provide first-line technical support to employees, diagnosing and resolving hardware, software, and network issues efficiently
Install, configure, and maintain operating systems, business applications, and IT infrastructure to ensure seamless operations
Monitor and manage network security, implement system updates, and conduct regular data backups to prevent data loss
Set up and maintain user accounts, email configurations, and access control policies in accordance with company IT security standards
Perform routine maintenance, updates, and troubleshooting on company devices, including desktops, laptops, printers, and mobile devices
Assist in the deployment and management of cloud-based solutions and remote work tools to support business continuity
Document IT processes, create user guides, and maintain an organized record of support tickets for future reference
Provide training and technical guidance to employees on IT best practices, cybersecurity awareness, and efficient use of company systems
Collaborate with external vendors for software licensing, IT procurement, and maintenance of company systems
WORDPRESS DEVELOPER & SEO EXPERT
OCR8DIGITALS
03.2015 - 01.2019
Designed, developed, and customized responsive WordPress client’s websites, ensuring optimal user experience and performance
Implemented custom themes, plugins, and functionalities to meet business requirements
Optimized website speed, security, and performance using caching, CDN, and best coding practices
Integrated e-commerce solutions and payment gateways for seamless transactions
Conducted regular website maintenance, updates, and bug fixes
Performed google keyword research and implemented on-page and off-page SEO strategies to improve search engine rankings
Optimized website structure, meta tags, and content for better visibility on Google and Bing
Conducted technical SEO audits to fix issues related to indexing, site speed, and mobile responsiveness
Built high-quality backlinks and improved domain authority through strategic link-building campaigns
Analyzed website performance using Google Analytics, Google Search Console, and SEO tools like Ahrefs and SEMrush
Created and managed content strategies, improving organic traffic and engagement
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)Network Engineer at EQL FINANCIAL TECHNOLOGIES PRIVATE LIMITED (Formerly name of INDIAFILINGS PRIVATE LIMITED)