OKECHUKWU EMMANUEL EZEMBA
Manchester,Greater Manchester
Summary
Dedicated healthcare professional with a level 3 certificate in healthcare and over 4 years of experience as a healthcare assistance. Providing quality patient support, personal centred care, patient management, case management, care plan management, first aid, CPR trained and basic life support. Proficient in supporting and monitoring the healthcare needs of children ,adolescents, and the elderly or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Compassionate and ensures that client dignity is maintained at all times.
Overview
1
1
Language
1
1
Certification
10
10
years of post-secondary education
20
20
years of professional experience
Work history
Health Care Support Worker
Mabeline Services Ltd
Harlow, Essex
2023.05 - Current
- Adapted assistance provided to service users to meet home and community requirements
- Guaranteed that service users' confidentiality was maintained and respected
- Worked with compassion, kindness and care to deliver exceptional patient-centered clinical services
- Ensured H&S regulations were adhered to at all times, and COVID policies were practiced
- Enabled service users to develop, establish and maintain personal relationships and social networks with planned excursions and events
- Helped service users with cooking, cleaning, shopping and other domestic duties, promoting independence
- Supported patients with day-to-day wellbeing, including washing, dressing, feeding and medication administration
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Attended mandatory training courses on regular basis to keep skills updated.
- Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure results
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Provided companionship and emotional support to distressed or lonely residents.
Customer service representative
DBBK Synergy Home
Nigeria, Lagos
2021.01 - 2023.05
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 10%.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Social Worker
Ministry Of Women Affairs and Social Development
Nigeria, Asaba
2006.09 - 2020.12
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Exercised professional judgement to implement interventions and make tough decisions.
- Responded calmly to manage crises and emergency situations.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Advocated on behalf of service users to protect their best interests.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Increased client independence with the development of personalised coping strategies.
- Conducted community outreach programmes, facilitating access to essential support services for vulnerable individuals.
- Supported integration of service users back into community life to maximise successful transition rate.
Education
Bachelor of Science - Accounting
University Of Nigeria -Nsukka
Enugu 2001.01 - 2005.06
GCSEs - Business Administration
Federal Government College
Imo 1995.01 - 2000.06
Skills
- Person-centred care
- Mental health care
- Social care
- NHS organisational standards
- Bedmaking
- Patient bathing
- Patient relationship building
- Mobility support
- Patient behaviour management
- Care planning
- Patient dressing
- Childcare
Certification
- Level 3 Diploma in Health and Social Care -CPD
- 15 Standard Care Certification -CPD
- Health and Safety -CPD
- Safeguarding Adults - CPD
- Safeguarding Children- CPD
- Infection Prevention and Control - CPD
- Equality and Diversity - CPD
- Communication - CPD
- Awareness of Mental health/Dementia and Learning Disability -CPD
- Fluids and Nutrition -CPD
- Privacy and Dignity - CPD
- Your Personal Development- CPD
- Understanding your role- CPD
- Handling Information - CPD
- Duty Care - CPD
- Covid -19 Awareness- CPD
- Basic Life Support - CPD
Languages
English
Master or proficient
C2
Timeline
Health Care Support Worker
Mabeline Services Ltd
2023.05 - Current
Customer service representative
DBBK Synergy Home
2021.01 - 2023.05
Social Worker
Ministry Of Women Affairs and Social Development
2006.09 - 2020.12
Bachelor of Science - Accounting
University Of Nigeria -Nsukka
2001.01 - 2005.06
GCSEs - Business Administration
Federal Government College
1995.01 - 2000.06