Kiplan O’Higgins

• Enhanced guest satisfaction with prompt and attentive service.
• Took orders accurately reducing errors in meal preparation.
• Coordinated with bar staff to deliver drinks timely.
• Arranged special requests from customers promptly, creating positive impressions.
• Handled complaints in a professional manner to maintain brand reputation.
• Assisted colleagues during peak hours for smooth operations.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.

• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Completed opening and closing procedures each day.
• Greeted customers entering store and responded promptly to customer needs.
• Counted change correctly and issued customer receipts.
• Used cash registers and POS systems to request and record customer orders and compute transactions.

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• Worked closely with team members to achieve collective goals and objectives.
• Carried out day-day-day support duties accurately and efficiently.
• Greeted guests and clients with warmth and professionalism.
• Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
• Worked in ‘catch your own’ section - helping customers catch fish, dispatch the fish, gut and prepared fish for cooking.
• Cleaned and prepared the BBQ areas for customers to barbecue on site.
• Also worked front of house welcoming customers and operating cashier register in the shop.
• Kept office tidy, organised and stocked with supplies.
• Took and relayed messages between staff, customers and other parties.