
With a strong passion for bringing communities together, I approach every interaction with a positive and welcoming attitude. I remain calm and focused in high-pressure situations, motivating both myself and others to exceed customer service and sales goals. Through strong organizational and multitasking skills, I consistently strive to deliver an exceptional experience to every individual customer.
As a floor manager, it is my responsibility to oversee front or back of house operations during each shift, ensuring smooth service, food quality, team performance, and customer satisfaction, while handling till counts and safe procedures in line with McDonald’s standards.
Recorded daily financial documents in Xero and maintained monthly sales data in Excel cash flow sheets. Organized receipts, invoices, and sales records, sending required documents to clients. Worked with the Nayax bank terminal system.
Responsible for maintaining NHS cleaning standards across a nightclub and multiple office spaces, ensuring hygiene, safety, and attention to detail. Progressed from single-site cleaning to managing multiple locations through reliability and strong work ethic.