Oana Daniela Vranceanu
Bishops Stortford
Summary
Skilled Finance Team member with a proven track record of contributing to financial success. Proficient in various financial tasks, including budget management, data analysis, financial reporting, and reconciliations. Strong team player with excellent communication skills, capable of collaborating effectively with colleagues to achieve financial goals. Detail-oriented and committed to maintaining accuracy and compliance in all financial processes. Adept at using financial software and tools to streamline operations and support data-driven decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales and Marketing Support
Airport Bus Express Ltd
06.2023 - Current
- O Office Management: Provide administrative support between departments and staff members, including handling phone calls, emails, correspondence and 5 Years background check
- Customer engagement - manage and coordinate responses to customers feedback received through all company channels - our office contact phone number, email or on line customer feedback platforms
- Sales Staff Training - coordinate the on boarding and training of all new sales staff and support the
- Head of Sales where required to monitor performance
- Sales Device Management - oversee the distribution of sales devices to sales staff and ensure all device are working efficiently
- Cash out procedures - analyse and coordinate all the relevant cash in and the payment flow from sales team
- Visual Identity & Marketing products - ensure all our products are maintained, regularly updated and stored on our company databases
- Rota Problem Solving - assist in the production of the weekly sales rotas for the sales team to cover all our front-lines sales points
- Corporate Conventions - assist in the development of promotional corporate conventions with larger employers and institutions, focused in the Greater London area
- Digital Support - assist our managers in specific tasks linked to digital transformation strategies that we will be undertaking in the short term.
Office staff
Airport Bus Express Ltd, Stansted
07.2022 - 06.2023
- Customer engagement - manage and coordinate responses to customers feedback received through all company channels - our office contact phone number, email or on line customer feedback platforms
- Sales Staff Training - coordinate the on boarding and training of all new sales staff and support the
- Head of Sales where required to monitor performance
- Sales Device Management - oversee the distribution of sales devices to sales staff and ensure all device are working efficiently
- Cash out procedures - analyse and coordinate all the relevant cash in and the payment flow from sales team
- Rota Problem Solving - assist in the production of the weekly sales rotas for the sales team to cover all our front-lines sales points
- Office Management: Provide administrative support between departments and staff members, including handling phone calls, emails, correspondence and 5 years background check.
Customer Service Advisor
Coopers of Stortford, Bishop's Stortford
08.2021 - 06.2022
- Responding to customer queries and complaints in an efficient and professional manner
- Escalating customer issues with management when the need arises
- Adhering to a company's policies and procedures when interacting with customers
- Following up on customer calls to ensure that that customers are satisfied
- Staying up to date regarding a company's products, services and policies by attending training sessions
- Ensuring that they accurately comprehend clients' requests and issues by confirming and clarifying information
- Upselling products and services where possible and actively working towards reaching sales targets
- Maintaining accurate customer records in a company's customer relationship management (CRM) system and completing call logs and reports
Office staff
Airport Bus Express Ltd, Stansted
06.2019 - 07.2020
- Customer engagement - manage and coordinate responses to customers feedback received through all company channels - our office contact phone number, email or on line customer feedback platforms
- Sales Staff Training - coordinate the on boarding and training of all new sales staff and support the
- Head of Sales where required to monitor performance
- Sales Device Management - oversee the distribution of sales devices to sales staff and ensure all device are working efficiently
- Cash out procedures - analyse and coordinate all the relevant cash in and the payment flow from sales team
- Rota Problem Solving - assist in the production of the weekly sales rotas for the sales team to cover all our front-lines sales points
- Office Management: Provide administrative support between departments and staff members, including handling phone calls, emails, correspondence and 5 years background check.
Customer Service Assistant
Airport Bus Express Ltd, Stansted Airport
07.2018 - 06.2019
- Answering customers' questions by phone, email, face-to-face
- Selling services and taking payments
- Monitoring overall customer satisfaction levels
- Tracking orders and giving refunds
- Updating company databases with information from each customer interaction
- Passing particular complaints on to their manager
- Collaborating with the sales department to develop methods for handling issues
Education
Bachelor's degree - Accounting
University of Sunderland
Diploma - Accounting
IIS vittorio Emanuele II
Skills
- Sales goal attainment
- Sales training
- Retail marketing
- Account management
- Monthly finance reporting
- Financial record keeping
- Sales data analysis
- Financial reporting
Certification
Customer Service
Customer Support
Multilingual
Problem management (2 years)
Organisational skills (5 years)
Marketing
Sales
Microsoft Excel
Communication Skills
Microsoft Office (5 years), Certifications and Licenses
Certificate
May 2016 to Present
NHSMUN - NEW YORK High school model United Nation delegate
Languages
English
Native
Italian
Native
Romanian
Native
Spanish
Advanced
French
Upper intermediate
Timeline
Sales and Marketing Support
Airport Bus Express Ltd
06.2023 - Current
Office staff
Airport Bus Express Ltd, Stansted
07.2022 - 06.2023
Customer Service Advisor
Coopers of Stortford, Bishop's Stortford
08.2021 - 06.2022
Office staff
Airport Bus Express Ltd, Stansted
06.2019 - 07.2020
Customer Service Assistant
Airport Bus Express Ltd, Stansted Airport
07.2018 - 06.2019
Bachelor's degree - Accounting
University of Sunderland
Diploma - Accounting
IIS vittorio Emanuele II
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