Oana Stavarachi

• Covering the Site Receptionist and working closely with the GMA to support and assist any ad hoc administration as per the need of the site.
• Actively involved in giveaways, Birthday Roundtables, All Managers Meetings, All-LCY2- Hands meeting, Q4 Ops Readiness Conference, and Site Visits.Visits
• Supporting the Site Receptionist with SWAG

Fulfilling orders, engaging with AAs, handing orders to AAs, counting and managing SWAG stock)

• Actively involved in Donation of Hours program
• Preparation of t-shirts for volunteers, meeting the volunteers and handing them t-shirts and PPE equipment, marking them as present for the event)
• Managing communication channels across the Fulfilment Centre, ensuring all communications are up to date and displayed in the FC
• Quality assessed products before packing and sealing, ensuring products were damage-free before dispatching

• Engaged with customers in-person, over the phone, and via email
• Managed payments and processed returns, refunds, and exchanges
• Addressed customer feedback, concerns, and complaints effectively
• Handled stressful situations and emergencies with professionalism, ensuring prompt resolution of customer issues
• Collaborated with suppliers and external partners on a regular basis
• Supported the store manager with daily operations and activities
• Ensured a clean and organized work environment to foster a positive and productive atmosphere with minimal risk
• Set a positive example to inspire team motivation, ensuring daily tasks were executed accurately and efficiently

• Operating tills and handling financial transaction
• Offering advice on products and services, and helping with products selection
• Organising sales promotions, displays and events
• Effectively managing stock level
• Addressed customer complaints to resolve escalated issues
• Trained and managed shop assistants, building strong sales teams through strategic rostering
• Performed inventory checks and stocktake duties to maintain updated data
• Completed opening and closing procedures each day