Nyah Cochrane
Dundee
Summary
As a dedicated and motivated receptionist committed to providing exceptional customer service, I bring two years of experience working in a fast-paced retail environment where I was recognised for my diligent work ethic, ability to adapt to various duties and work in a collaborative effort to maintain store operation. I am looking to leverage my strong communication and interpersonal skills in a role within the tourism, retail or hospitality industries.
Overview
4
4
years of professional experience
Work History
Volunteer Receptionist
The Circle
Dundee , Dundee City
07.2024 - Current
- Welcoming visitors.
- Ensuring visitors sign in and out.
- Receiving packages and mail.
- Handling in-person and over-the-phone enquiries.
- Directing visitors to their destinations within the building.
General Sales Assistant
MATALAN
09.2020 - 12.2020
- Processed high volumes of customer transactions and product returns.
- Resolved customer complaints, and assisted with telephone enquiries.
- Promoted the store's loyalty programme, current sales, and discounts.
- Created visually appealing product displays, and point-of-sales advertisements.
- Processed incoming deliveries, and prepared outgoing online orders.
Education
Master of Arts - English
University of Aberdeen
Aberdeen 09.2023 -
HNC - Travel and Tourism
DUNDEE AND ANGUS COLLEGE
Dundee, Dundee City 09.2021 - 05.2022
Scottish Qualifications Certificate -
Morgan Academy
Dundee, Dundee City 06.2015 - 06.2021
Skills
- Customer service
- Communication
- Telephone etiquette
- Word processing
- Attention to Detail
- Teamwork
Accomplishments
- Travel and Tourism Prize - an award for a high level of academic excellence (2021-2022)
- History Dux - FB Association Prize and Jubilee Trophy for Excellence in History (2020-2021)
- Albert Smith Donaldson Tie - An Annual award for commitment to the arts (2019-2020)
- Certificate of Attainment and Achievement - Certificate in recognition for a consistently high level of achievement in academics (2018-2019)
Timeline
Volunteer Receptionist
The Circle
07.2024 - Current
Master of Arts - English
University of Aberdeen
09.2023 -
HNC - Travel and Tourism
DUNDEE AND ANGUS COLLEGE
09.2021 - 05.2022
General Sales Assistant
MATALAN
09.2020 - 12.2020
Scottish Qualifications Certificate -
Morgan Academy
06.2015 - 06.2021
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