Summary
Overview
Work history
Education
Skills
Timeline
Generic

Toseef Zia

Dundee

Summary

Experienced retail professional focused on delivering exceptional customer service and maintaining organised, visually appealing store environments. Capable of driving sales through strong product knowledge and effective communication. Skilled in inventory management and fostering customer loyalty.

Overview

1
1
year of professional experience
7
7
years of post-secondary education

Work history

Retail Assistant

Nickel & Dime Shop
Broughty Ferry, Carnoustie
03.2024 - 05.2025
  • Assisted 25+ customers daily, providing product advice and resolving queries to ensure high satisfaction.
  • Processed 20+ transactions per shift using POS systems with zero till discrepancies.
  • Actively upsold promotional items and add-ons, converting first-time shoppers into repeat customers and boosting daily sales.
  • Restocked shelves and maintained displays to ensure 100% product availability and visual appeal.
  • Managed incoming deliveries and performed accurate stock checks to prevent shortages or overstocking.
  • Collaborated with team members to meet store goals and maintain smooth operations during busy periods.
  • Recruited and trained new team members, developing them from onboarding to independent shop management, ensuring consistent performance and operational standards.

Front of House Assistant

Raj Mahal
Dundee
11.2024 - 04.2025
  • Welcomed and seated customers with warmth and professionalism, ensuring a smooth start to their dining experience.
  • Delivered exceptional customer service during peak weekend hours, serving 15–20+ guests per shift.
  • Improved customer satisfaction by resolving queries and handling complaints professionally, resulting in repeat visits and generous tips.
  • Maintained fast and efficient service during busy periods, ensuring accurate orders and minimal wait times.
  • Actively upsold desserts and beverages and promoted specials and new menu items, increasing average order value.
  • Coordinated with kitchen staff and managed table rotations to keep service flow organized and efficient.
  • Upheld hygiene and presentation standards, creating a welcoming and clean dining environment.

Supervisor

Chamoy Guys Uk
Dundee
08.2024 - 02.2025
  • Managed operations producing freeze-dried sweets, ensuring 500 - 800+ orders per shift were prepared, packed, and dispatched on time.
  • Trained and supervised 2 new team members, guiding them from onboarding to independent performance and maintaining high quality standards.
  • Oversaw the entire order lifecycle – preparing products, labeling, packaging, and coordinating dispatch to meet tight customer deadlines.
  • Monitored inventory and stock levels, preventing shortages and ensuring accurate production planning.
  • Implemented efficient workflows that reduced packing errors and improved order turnaround during peak demand periods.
  • Maintained strict hygiene and safety standards, ensuring compliance with food production regulations.
  • Fostered a positive team culture, motivating staff to meet daily targets and adapt during high‑volume periods.

Education

Masters - Fintech

Abertay University
Dundee, Dundee City
01.2024 - 05.2025

Bachelor of Science - Computer Science

National University Of Computer And Emerging Sciences
Islamabad, Pakistan
09.2015 - 02.2021

Skills


  • Team Management
  • Supervision
  • Training and Development
  • Customer service
  • Team collaboration
  • Time management
  • Retail sales reporting
  • POS Systems Proficiency
  • Stock Management
  • Workflow Management
  • Customer Service
  • Problem-Solving

Timeline

Front of House Assistant

Raj Mahal
11.2024 - 04.2025

Supervisor

Chamoy Guys Uk
08.2024 - 02.2025

Retail Assistant

Nickel & Dime Shop
03.2024 - 05.2025

Masters - Fintech

Abertay University
01.2024 - 05.2025

Bachelor of Science - Computer Science

National University Of Computer And Emerging Sciences
09.2015 - 02.2021

Similar Profiles

Create profile
Toseef Zia