Nujrul Razzak
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
21
21
years of professional experience
Work history
Deputy Manager
The Co-Operative Food
02.2017 - 01.2024
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Established clear budgets and cost controls strategies to meet objectives.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned revenue generation strategies designed for growth.
Supervisor
Horizon Estate Agent
03.2012 - 01.2017
- Managed and rented out rental properties.
- Coordinated sales through communication with buyers, sellers and solicitors.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Oversaw transfer of property rights to meet strict deadlines.
- Updated online platforms with new listings to build buyer interest.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Drafted leasing and sale agreements for tenant signing.
- Offered bespoke advice on property value based on current market estimates.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
Assistant manager
Caffe Nero
02.2010 - 01.2012
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Developed and managed cleaning rosters to guarantee cafe health and safety standards.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Analysed operations to improve restaurant efficiency and service levels.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
Supervisor
Boots UK
04.2003 - 12.2009
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Dealt with customer complaints and rectified product and service issues.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Managed staff rotas, planning workloads effectively and strategically.
Education
A-Levels - Business and Economics
Tower Hamlets College
LondonGCSEs -
Swanlea School
LondonSkills
- Communication skills
- Team building
- Leadership
- Problem-solving
- Commercial awareness
- Database maintenance
- Report analysis
- Managing purchasing activities
- Resource optimisation
- Strategic decision-making
- Conflict resolution
- Prioritisation and time management
Timeline
Deputy Manager
The Co-Operative Food
02.2017 - 01.2024
Supervisor
Horizon Estate Agent
03.2012 - 01.2017
Assistant manager
Caffe Nero
02.2010 - 01.2012
Supervisor
Boots UK
04.2003 - 12.2009
A-Levels - Business and Economics
Tower Hamlets College
GCSEs -
Swanlea School
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