Ntsika Emanuel Tumela
Chelmsford,Essex
Summary
Customer centric professional with over 25 years of experience in developing and maintaining relationships with key accounts customers. Very excellent reputation for solving customer problems and improving customer satisfaction.
Overview
29
29
years of professional experience
Work history
Self-employed
ZanoLutho Business Enterprise
Port Elizabeth
2020.01 - 2024.08
- Always ensured that the company is fully regulated
- Ensured that the company is Tax compliant
- Prepared and submitted bids for business
- Compiled and submitted invoices
- Managed to deliver daily over 100 parcels on time and in full
- Managed the process of returned and pickups
- Managed the company resources.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Assistant Trade Marketing Manager
British American Tobacco
Port Elizabeth, Eastern Cape, South Africa
2016.07 - 2019.04
- Managed and directed the team to achieve and exceed set KPI’s throughout the business unit through regular interaction and coaching
- Developed Action Plans and set objectives for increased sales and profit maximization across all channels
- Initiated sales strategies to improve on sales performance, set goals, and developed action plans to close the gap
- Achieved team targeted sales by constantly tracking the daily performance against target and devising plans to close the gap
- Ensured adherence to SLA’s; always reinforced the company brand and company ethos
- Managed the implementation of the in-store promotional activities and loyalty programs in line with the key outcomes
- Analysed sales and marketing data to determine the most effective sales and marketing techniques; developing innovative sales strategies to increase sales within an assigned territory
- Ensured that brand awareness within an assigned territory meets company expectations
- Managed and facilitated training and continuous improvement initiatives for staff, evaluated staff performance based on key outcomes and action taken to meet shortfall
- Managed and monitored the team budget, investigated, and rectified any deviations.
Trade Marketing Representative
British American Tobacco
Port Elizabeth
2006.09 - 2016.06
- Achieved 100% price compliancy within outlets that were targeted for retail programs; Negotiated and implemented the installation of the modern in-store furniture to all the targeted outlets; Maintained a below 3% bad debt management by constantly analysing the age report and following on the company policy to recover overdue payments
- Maintained an average territory market share of 85% across all Key Account channels by ensuring 100% availability and visibility of the strategic brands
- Always maintained over 95% visit call rate; Implemented and managed the stick project in the commuter hub centre and ensured ROI is realised
- Been able to develop and maintained two Infield routes that were always part of the planned routes to visit when Directors visited the Region.
Financial Advisor
Old Mutual
Port Elizabeth
2006.01 - 2006.08
- Conducted the financial analysis of the individual clients
- Discussed the financial goals and devised the financial plan based on the needs of the potential client
- Presented the potential client with various product offerings for varied needs
- Educated the potential clients about the importance of saving for the future
Car Rental Officer
easycar.com
London
2003.01 - 2005.09
Business Development Officer
African Bank
Port Elizabeth
2000.11 - 2002.12
Sales and Marketing Representative
Rothmans International
Port Elizabeth
1995.09 - 2000.10
Education
Certificate in Market Research, Consumer Insight, and Competitor Analysis -
University of Cape Town
Post Graduate Diploma in Business Administration - undefined
Nelson Mandela University
Certificate in Project Management - undefined
Nelson Mandela University
Certificate in Business Logistics - undefined
University of South Africa
Bachelor of Administration -
University of Fort Fare
Alice, Eastern Capeundefined
Skills
- Excellent customer service skills
- Key Account Management
- Product Management
- Brand Management
- Negotiation skills
- Business development
- Problem solving
- Sales planning
- Data Analysis
- Project management
- Team work
- Verbal and written communication
Custom
References are available upon request.
Timeline
Self-employed
ZanoLutho Business Enterprise
2020.01 - 2024.08
Assistant Trade Marketing Manager
British American Tobacco
2016.07 - 2019.04
Trade Marketing Representative
British American Tobacco
2006.09 - 2016.06
Financial Advisor
Old Mutual
2006.01 - 2006.08
Car Rental Officer
easycar.com
2003.01 - 2005.09
Business Development Officer
African Bank
2000.11 - 2002.12
Sales and Marketing Representative
Rothmans International
1995.09 - 2000.10
Post Graduate Diploma in Business Administration - undefined
Nelson Mandela University
Certificate in Project Management - undefined
Nelson Mandela University
Certificate in Business Logistics - undefined
University of South Africa
undefined
Certificate in Market Research, Consumer Insight, and Competitor Analysis -
University of Cape Town
Bachelor of Administration -
University of Fort Fare