Kayleigh May Schofield
Swinton,Manchester
Summary
A motivated team player with excellent communication skills and a friendly, polite manner. Demonstrates confident and sociable behaviour, excelling in customer-orientated roles. Proven ability to work under pressure, manage time effectively, and provide exceptional customer service. Quick learner with active listening skills, committed to achieving career goals through teamwork and effective collaboration.
Overview
17
17
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Self Employed Cleaner
Self Employed
Swinton, Manchester
01.2022 - 12.2023
- Cleaning to high standards.
- Good hygiene.
- Responsible for customer keys and security systems.
- Working alone.
- Taking customer payments.
- Great communication skills.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
- Kept communal areas tidy and well-organised for optimal functionality.
- Secured premises at end of shift, ensuring safety of all areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned and dried windows, mirrors and glass surfaces.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Safely stored cleaning solutions, equipment and chemicals.
Cleaner
Cleanfingers service
01.2020 - 12.2022
- Maintaining high standards of cleaning.
- Time management.
Cleaner
Egg Cleaning Services
01.2018 - 12.2020
- Cleaning to high standard.
- Responsible for customer keys and security systems.
- Working alone.
- Taking customer payments.
- Great communication skills.
Chef
The Red Lion Swinton
Swinton, Manchester
01.2009 - 12.2012
- Cooked and prepared food for the public to the highest of standards.
Silver Service and Front of House
De La Salle College Pendleton
Swinton, Manchester
09.2006 - 04.2009
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Maintaining a positive work environment by consistently treating all employees and customers with respect and consideration.
- Strategically scheduled team members to maintain optimum staffing levels at all times.
- Answered customer telephone calls promptly and in an appropriate manner.
- Preserved a perfect attendance record for 36 months.
Education
GCSE - maths, science, ICT, food tech, p.e
the swinton high school
swinton, manchesterundefined
Pendleton college
Skills
- Confident
- Sociable
- Working under pressure
- Teamwork
- Excellent listening skills
- Quick learner
- Excellent customer service skills
- Friendly polite manner
- Motivated team player
- Customer-orientated
- Active listening skills
- Effective time management
- Excellent communication skills
Certification
- NVQ Level 2 in Health and Safety
- NVQ Level 2 in Silver Service
- NVQ Level 2 Food Hygiene
Personal Information
- Date of birth: 08/06/90
- Gender: Female
- Nationality: White British
Custom
Available on request
Timeline
Self Employed Cleaner
Self Employed
01.2022 - 12.2023
Cleaner
Cleanfingers service
01.2020 - 12.2022
Cleaner
Egg Cleaning Services
01.2018 - 12.2020
Chef
The Red Lion Swinton
01.2009 - 12.2012
Silver Service and Front of House
De La Salle College Pendleton
09.2006 - 04.2009
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Pendleton college
GCSE - maths, science, ICT, food tech, p.e
the swinton high school
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