Norbert Tolnai

Security team leader at Rossi Security, where I managed a team of professional security officers for high-profile events with luxury brands such as Van Cleef & Arpels and IWC. Currently working at the Bucherer Royal Opera House store in Covent Garden and serving as a cover Security Operations Controller at Richemont’s headquarters, ensuring safety and operational efficiency for premium clients.

Served as Business Development Manager at K4 Security Services, overseeing sales, marketing, and client relations. Successfully closed complex, high-value deals with new clients and generated leads through proactive outreach via telephone, email, and in-person inquiries, driving revenue growth and profitability. Represented the company at prominent UK industry trade shows and events, while building lasting client relationships through exceptional customer service. Maintained regular communication with clients to ensure satisfaction, resolve complaints, and promote new offerings, swiftly addressing concerns to uphold high standards. Forged strong networks and pursued new business opportunities by engaging potential buyers, enhancing the company’s market presence

Managed incoming and outgoing flights, addressing passenger issues with efficiency and care. Utilized CRM and Amadeus systems to streamline customer service and administrative tasks, ensuring seamless operations. Actively listened to customer problems, objections, and concerns, delivering tailored solutions with a proactive problem-solving approach. Leveraged strong interpersonal skills to provide exceptional internal and external customer service. Collaborated with suppliers and product manufacturers to implement customer feedback, driving continuous improvements in service quality

Created and processed reports using the Amadeus system while delivering exceptional customer service. Calmed and reassured passengers, efficiently resolving issues and complaints with care, patience, and empathy to ensure a personalized experience. Greeted international customers fluently in German, Spanish, and Hungarian, enhancing communication and satisfaction. Consistently provided excellent customer service to uphold positive company experiences, collaborating effectively with fellow agents for seamless service across platforms. Managed high-volume queries through adept multitasking, offered prompt solutions, and maintained accurate customer records in the database to support operational excellence