Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Norbert Barwik

Gloucester ,Gloucestershire

Summary

Detail-oriented with knowledge in automotive repair, technical literacy, and comprehensive knowledge of vehicle parts. Skilled in delivering the best possible customer service and after-sales support, ensuring client satisfaction and loyalty. Adept at applying technical skills to diagnose and resolve vehicle issues efficiently while maintaining high standards of service quality.

Overview

27
27
years of professional experience
5
5
years of post-secondary education

Work history

Service advisor

Johnsons Mazda
Gloucester , Gloucestershire
09.2023 - Current
  • Managed challenging customer situations for resolution and customer retention.
  • Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
  • Streamlined service processes to increase efficiency.
  • Utilised technical expertise to suggest appropriate solutions for vehicle issues.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.
  • Improved customer satisfaction by providing timely and accurate information.
  • Delivered excellent customer service by understanding and meeting their requirements.
  • Coordinated with technicians to ensure quality of service.
  • Documented all services provided, maintaining comprehensive records.
  • Oversaw workflow and schedule of dealership to entail smooth process.

Team Leader

CMS / Motorhog / Synetiq
Gloucester , Gloucestershire
03.2009 - 09.2023
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Increased team cohesion by implementing regular feedback sessions.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Working closely with insurance companies and caring out vehicle digital inspections - dii
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Production associate

Takao Europe Manufacturing
Gloucester , Gloucestershire
08.2005 - 01.2009
  • Worked on assembly line, producing high-quality goods.
  • Achieved consistent output with careful monitoring of production process.
  • Facilitated smooth workflow by organising materials for production line.
  • Operated machinery following strict guidelines to ensure safety and quality control measures were met.
  • Performed routine inspections to uphold product quality standards.
  • Handled finished products for packaging and dispatch, streamlining the end-of-line process.

Service advisor

Towimor S.A
Torun, Kujawsko - Pomorskie - Poland
09.2003 - 08.2005
  • Managed logistical operations, ensuring smooth deployment processes.
  • Improved customer satisfaction by providing timely and accurate information.
  • Built rapport with customers, enhancing long-term relationships.
  • Documented all services provided, maintaining comprehensive records.
  • Delivered excellent customer service by understanding and meeting their requirements.
  • Facilitated smooth communication between customers and staff members, ensuring clarity in service details.

Production buyer

Nomet S.A
Torun, Kujawsko - Pomorskie - Poland
09.2001 - 09.2003
  • Developed relationships with suppliers to improve product quality.
  • Worked closely with Quality Assurance team to evaluate vendor products against set standards.
  • Updated inventory management system regularly for accurate tracking of goods purchased.
  • Initiated cost-saving measures within the procurement department without compromising on quality or service levels.
  • Implemented new supplier selection criteria, enhancing overall supply chain performance.
  • Resolved disputes with vendors, maintaining strong business relationships.
  • Managed purchasing activities for smooth manufacturing operations.

Technical assistant

Kontakt S.A
Torun, Kujawsko-Pomorskie - Poland
05.2000 - 07.2001
  • Coordinated with suppliers to ensure timely delivery of tech components.
  • Tailored proposals according to client needs.
  • Provided support during sales process, ensuring smooth transactions and customer satisfaction.
  • Identified potential clients.
  • Generated leads for business growth through cold calling and client networking.

National service

Polish Navy
Gdynia, Poland
04.1999 - 04.2000

Service advisor

TOWIMOR S.A
Torun , Kujawsko - Pomorskie - Poland
07.1998 - 01.1999
  • Managed challenging customer situations .
  • Worked closely with other departments within dealership for seamless operations.
  • Handled administrative tasks for effective service delivery.
  • Improved customer satisfaction by providing timely and accurate information.
  • Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.

Education

Metal processing technician - metal machining

Technical School
Torun - Poland
09.1994 - 04.1998

it technician - IT

Technical School for adults
Torun - Poland
02.2002 - 05.2003

Skills

  • Automotive repair understanding
  • Technical literacy
  • Knowledge of vehicle parts
  • Customer Service
  • After-sales service

Languages

Polish
Native
English
Fluent

Timeline

Service advisor

Johnsons Mazda
09.2023 - Current

Team Leader

CMS / Motorhog / Synetiq
03.2009 - 09.2023

Production associate

Takao Europe Manufacturing
08.2005 - 01.2009

Service advisor

Towimor S.A
09.2003 - 08.2005

it technician - IT

Technical School for adults
02.2002 - 05.2003

Production buyer

Nomet S.A
09.2001 - 09.2003

Technical assistant

Kontakt S.A
05.2000 - 07.2001

National service

Polish Navy
04.1999 - 04.2000

Service advisor

TOWIMOR S.A
07.1998 - 01.1999

Metal processing technician - metal machining

Technical School
09.1994 - 04.1998

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Norbert Barwik