NORA OSARDU

Providing administrative and reception support within the Neurophysiology Department, ensuring a welcoming, professional and patient-centred environment. Welcomed and assisted patients and visitors, including individuals with disabilities or additional support needs, ensuring safe, convenient access to department. Access and managing patient information using the EPIC electronic patient record system, maintaining confidentiality and complying with NHS data protection policies. Arranging and coordinating patient porter and transport services to facilitate timely patient movement and support efficient departmental operations. Made appointment reminder calls and contacted patients who missed appointments (DNA), enhancing communication and improving appointment management. Liaised with administrative colleagues, senior administrators, and departmental managers to ensure smooth daily operations and coordination of services. Respond professionally to patient enquiries, provide appropriate inform

Performed daily administrative tasks with attention to detail.

Adapted swiftly to new processes to enhance task execution.

Successfully delivered on tasks within tight deadlines.

• As integral member of L’Arche community, I deliver high-quality, person-centred support to adults with learning disabilities, in accordance with L’Arche values, internal policies, Reach Standards for supported living, and Care Quality Commission (CQC) requirements.
• Provide respectful and compassionate support with personal care, dressing, and healthcare routines for co-Members
• Administering medication safely and in accordance with L’Arche procedures.
• Ensuring living environment remains safe, welcoming, and aligned with Core Members preferences.
• Uphold essential practices including first aid readiness, fire safety protocols, and safeguarding.
• Facilitated engagement of individuals in social, leisure, spiritual, and practical activities, enhancing their quality of life.
• Supporting the spiritual and communal life of the house through active participation in celebrations, shared meals, and times of reflection.
• Contributing to the upkeep and smooth running of the home, including cleaning, cooking, laundry, and shopping.
• Serve as keyworker, coordinating communication between families, advocates, external professionals, and local networks.
• Maintained accurate records and completed reports on care, daily routines, and incidents, ensuring compliance with support plans.
• Manage household and personal finances of Core Members responsibly in line with agreed support plans.
• Collaborate actively as part of a committed support team, contributing ideas and feedback in a respectful and constructive manner.
• Attending and engaging in regular house meetings, support planning reviews, and team development sessions.
• Oversaw daily activities and coordinated team efforts.

• Supporting adults with learning disability learn new skills and talents resulting in increased self-confidence and independence.
• Promoting and enabling choice, independence, self-determination for people with learning disabilities
• Assisted with daily living activities and coordinated care with multidisciplinary teams to enhance quality of life for individuals supported.
• Implementing behavior management plans, resulting in a reduction in behavioral challenges
• Administering medications according to protocols, with no medication errors over
• Documentation: keeping accurate and updated administrative records of people with learning disability’s care plan.
• Participated in team-building and community-based activities to foster collective responsibility and strengthen teamwork among staff and clients.
• Supported team operations by performing various administrative tasks, ensuring smooth workflow and effective communication.

• Planned and monitored IEPs, modifications, and accommodations to support individual student needs.
• Assisted classroom teacher in modifying curriculum to align with learning styles and needs of students with learning disabilities.
• Organised parent conferences and support groups to foster collaboration and support for students' educational progress.
• Screened and referred cases to service providers.
• Performed various administrative duties to support team operations.

• Screened and referred cases to appropriate service providers, facilitating access to necessary resources and support.
• Organised parent conferences and support groups, fostering community engagement and providing a platform for shared experiences.
• Community sensitization.
• Provided follow-up services to ensure clients received ongoing support.
• Provided care for children and young adults with learning disabilities, ensuring monitoring of vital signs and support with daily living activities.

• Provided general administrative support by managing records and maintaining data accuracy.
• Assisted with procurement of equipment, books and supplies to ensure operational readiness.
• Maintained office storage system for organised access to supplies and resources.
• Reception Management: Directed students to appropriate resources.
• Performed various administrative tasks

• Performed various administrative tasks to support office operations.
• Managed documentation and screened calls to ensure efficient communication and record-keeping.
• Assisted with procurement of equipment, books, and supplies to support office needs.
• Maintained office storage area to ensure organisation and accessibility of materials.

• Measured and recorded vital signs of patients to accurately monitor health status and inform care decisions.: Taking vital signs of patients
• Assisted with feeding patients in bed to ensure adequate nutrition and support recovery.
• Assisted bedbound patients with personal care tasks to promote hygiene and comfort.: support with personal care to patients confine to bed