Natalija Konoreva
London,London
Summary
Detail-oriented Receptionist with extensive experience in front desk operations, managing appointments, and providing effective visitor support. Streamlines communication and maintains organised records to enhance administrative efficiency. Trains new staff and fosters a welcoming environment for clients, ensuring confidentiality and adherence to practice procedures. Demonstrates strong communication skills while coordinating tasks in a busy GP setting.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Admin/receptionist
Stroud Green Medical Clinic
London, London
09.2025 - Current
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Managed external correspondence by drafting client emails and letters.
- Provided administrative support to various departments, aiding in document preparation and filing tasks.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Delivered comprehensive induction tours for new employees, familiarising them with office facilities and procedures.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
Receptionist in GP Surgery
Junction Medical Practice
London, London
02.2021 - 08.2025
- Managed daily post and deliveries, distributing correspondence to appropriate departments promptly.
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
- Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Handled confidential patient records with discretion, adhering to data protection regulations and maintaining privacy.
- Coordinated emergency appointments, prioritising cases based on medical necessity.
- Addressed patient queries in person and via telephone, providing timely and accurate information.
- Scheduled, confirmed and re-scheduled appointments using a booking system.
- Handled highly personal information over telephone and through email discreetly.
- Assisted patients in understanding clinic services and procedures. access appropriate services or healthcare professionals in a courteous and polite manner.
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
- Managed patient appointments efficiently using medical software, reducing wait times and improving service flow.
- Provided respectful care to patients from diverse backgrounds. from different backgrounds with respect.
Education
GCSEs - Maths/English
Waltham Forest College
City of london01-2021
Skills
- Appointment scheduling
- Patient interaction
- Patient confidentiality
- Emergency coordination
- Call handling
- Telephony management
- Correspondence management
- Diary management
- Task prioritisation
- Organisational skills
- Office admin
- Reception professionalism
- Welcoming patients
- Customer interaction
- Reliability
- Punctual
- Flexible
Languages
Lithuanian
Proficient
C2
Russian
Advanced
C1
Polish
Elementary
A2
Timeline
Admin/receptionist
Stroud Green Medical Clinic
09.2025 - Current
Receptionist in GP Surgery
Junction Medical Practice
02.2021 - 08.2025
GCSEs - Maths/English
Waltham Forest College