NOOR FATIMA
Bradford
Summary
Practical experience working in customer service, beginner-level IT support at an accounting firm. Developed communication, troubleshooting, complemented by strong skills in networking fundamentals and system administration. Proficient in hardware and software installation, operating systems including Windows and Linux, as well as Google Workspace and Microsoft Office tools.
Recently, earned the Google IT Support Professional Certificate, which strengthened skills in troubleshooting, networking, operating systems, system administration and security.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer Services
Arif Khan Accountants
Bradford
10.2023 - 09.2025
- Greeted incoming customers in professional manner and provided knowledgeable assistance
- Managed over 30 customer calls and helped resolve enquiries from clients and set new appointments
- Transferred data from physical copies to electronic records
- Worked as part of team, improving communication skills within workplace
- Used company CRM system for efficient data tracking and record-keeping
- Handled phone, email and social media enquiries
- Assisted with troubleshooting hardware and software issues
- Provided IT and customer support to staff and clients
- Supported accounting team with system updates and technical needs
- Communicated technical information clearly to non-technical users
Education
Bachelor of Information Technology - Information Technology
University of Gujrat
Pakistan 09.2017 - 07.2021
Faculty of Science (Pre-Engineering) -
Lahore College of Women University
Pakistan 08.2015 - 10.2017
Skills
- Customer Service
- IT Support & Troubleshooting
- Networking Fundamentals
- Hardware & Software Installation
- Operating Systems (Windows, Linux)
- System Administration (Basic)
- Google Workspace / Microsoft Office
- Communication & Team Collaboration
- Social Media Monitoring
Certification
Google IT Support Professional
References
References available upon request.
Timeline
Customer Services
Arif Khan Accountants
10.2023 - 09.2025
Bachelor of Information Technology - Information Technology
University of Gujrat
09.2017 - 07.2021
Faculty of Science (Pre-Engineering) -
Lahore College of Women University
08.2015 - 10.2017
Similar Profiles
Ranjana R NairRanjana R Nair
Intern at K Rahman Khan And Co Chartered AccountantsIntern at K Rahman Khan And Co Chartered Accountants
Mohammed Wajahat AliMohammed Wajahat Ali
Chartered Accountant Assistant at HS Khan & Co. Chartered AccountantsChartered Accountant Assistant at HS Khan & Co. Chartered Accountants
FARAJA MZAVAFARAJA MZAVA
Research Assistant at Aga Khan University, Aga Khan Foundation, Aga Khan Healthy service in collaboration with Ministry of Health, Community development, elder and children. Improving Access to Maternal and Newborn Health in Tanzania (IMPACT Endline Household Survey) in Mwanza Region.Research Assistant at Aga Khan University, Aga Khan Foundation, Aga Khan Healthy service in collaboration with Ministry of Health, Community development, elder and children. Improving Access to Maternal and Newborn Health in Tanzania (IMPACT Endline Household Survey) in Mwanza Region.
Israel Loney-WilkinsIsrael Loney-Wilkins
General Laborer at Dortec IndustriesGeneral Laborer at Dortec Industries
Breanna HolsingerBreanna Holsinger
Instrument Technician at American Refining GroupInstrument Technician at American Refining Group