Noor Abdoul

• Managed daily store operations to increase efficiency.
• Streamlined customer service processes, improving shopping experience and customer satisfaction.
• Trained and guided sales team on products and services, contributing to target achievement.
• Ensured adherence to company policies by all team members maintaining a professional retail environment.
• Improved workflow efficiency by enhancing communication among team members. with effective staff management.
• Handled cash transactions efficiently reducing wait times at checkouts.

• Managed client accounts, fostering strong relationships to enhance customer loyalty
• Developing and maintaining strong client relationships
• Drove sales initiatives, consistently achieving commercial targets through strategic planning
• Business development and identifying sales opportunities
• Delivered exceptional customer service, ensuring effective communication to resolve client inquiries
• Gained expertise in retail and beauty industry trends
• Developed comprehensive product knowledge and represented brand effectively

At KIKO Milano, I started as a Sales Assistant and progressed into a Key Holder position. Some of my responsibilities included:

• Executed daily operational tasks, enhancing store efficiency and service delivery.
• Assumed responsibility for cash handling and financial transactions.
• Provided training to new staff members, fostering a team-oriented environment.
• Organised stock inventories regularly, ensuring product availability at all times.
• Increased sales through strategic upselling and cross-selling techniques.
• Cultivated strong customer relationships, leading to a high rate of repeat customers.
• Dealt with customer complaints and rectified product and service issues.