Fedele Maida
London
Summary
- Hard worker & Team player
- Friendly & Respectful
- Effective
- Achieved
- Highly motivated
- Responsible & Reliable
Overview
2026
2026
years of professional experience
Work History
Floor Manager
Chez Lui Bistrot ( Bagatelle Group)
London
07.2025 - Current
- Led daily floor operations for Chez Lui Bistrot, a new brand and concept by the Bagatelle Group, ensuring smooth service and brand consistency
- Acted as a key representative of the concept, working closely with leadership connected to Bagatelle and Chez Lui, to uphold group standards.
- Delivered high-level guest interaction and client relationship management, creating personalized experiences and building guest loyalty
- Managed and motivated front-of-house teams, ensuring strong teamwork, professionalism, and service excellence
- Recruited, trained, and continuously coached staff to align with the philosophy and vision of a new concept launch
- Ensured staff training covered service standards, brand culture, upselling techniques, and guest engagement
- Oversaw event service and collaborated on event marketing activations, contributing to brand visibility and guest retention
- Maintained detailed close reports, tracking service flow, staff performance, guest feedback, and operational issues
- Coordinated closely with kitchen, bar, and management to maintain service timing and quality
- Coordinated closely with kitchen, bar, and management to maintain service timing and quality
Floor Manager
Bagatelle Beach Club Doha
Doha, Qatar
09.2023 - 07.2024
- Played a key role in the pre-opening and launch of Bagatelle Beach Club Doha, successfully implementing the brand’s festive restaurant and beach club philosophy in a new market.
- Managed daily operations of a large-scale venue including pool, private beach, and 11 VIP cabanas, ensuring a seamless and high-end guest experience across all areas.
- Supervised and coordinated a large multicultural team, working closely with other supervisors to maintain service standards, staff performance, and operational efficiency.
- Ensured the entire venue was consistently clean, safe, and fully maintained, proactively identifying issues and coordinating on-the-spot maintenance and housekeeping to avoid service disruption.
- Adapted leadership and communication style to a new country and cultural environment, developing effective approaches to staff engagement, guest interaction, and service delivery.
- Created and executed events and themed activations, aligning with Bagatelle’s luxury, high-energy positioning.
- Trained and developed staff on service standards, product knowledge, and brand values, contributing to continuous improvement in team skills and knowledge.
- Prepared and submitted daily operational and performance reports, focusing on staff development, service quality, and operational improvements.
- Maintained consistency of the Bagatelle brand identity, upholding high standards during high-volume operations and the challenges of a new opening.
Chef De Rang
Bagatelle Group
London, England
- Greeting and welcoming the guest on their arrival.
- Provided engaging and personable conversations with guests to establish customer rapport.
- Delivered exceptional standards of fine dining service.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Upselling the chef specials of the day.
- Ensuring a better customer experience and a higher spend per cover.
- Adjusting to guests needs at any time to secure a fully positive experience.
- Motivating and delegating the assistant in order to deliver a 5-star service.
- Successfully achieving weekly targets set by management.
- Completing a successful opening & closing of the venue following the checklist & the management orders.
- Helped with restaurant opening, assisting with tasks including stock replenishing, setting tables and cleaning where necessary.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Set up tables with correct cutlery, glasses and crockery according to booking specifications.
- Organized and managed pre-service mise en place, including tableware polishing and section layout.
- Maintained safe hygiene and food handling standards for full compliance.
- Completed all tasks assigned by waiters within tight timeframes and to high-quality standards.
- Maintained excellent waiter relationships by providing attentive support and assistance where requested.
- Promptly resetting up tables.
Commis Waiter
Bagatelle Group
London, England
- Organized and managed pre-service mise place, including tableware polishing and section layout.
- Maintained safe hygiene and food handling standards for full compliance.
- Completed all tasks assigned by waiters within tight timeframes and to high-quality standards.
- Maintained excellent waiter relationships by providing attentive support and assistance where requested.
- Promptly resetting up tables.
- Clean whole fish and cutting chicken and steak.
- Maintained excellent waiter relationships by providing attentive support and assistance where requested.
- Promptly cleaned tables after customers left the restaurant, keeping establishment clean, organized and to company standards.
- Assisted in restaurant close-down, managing matters including stocktaking, clearing tables and cleaning floors.
Commis Waiter
Sumosan Twiga
London, England
Education
A-Levels - Personal License Holder
Laser Learning Awards
London2025
A-Levels - first aid and marshal
high speed training
2025
Diploma of Higher Education - Accounting
GIUSEPPE Gangale
Cirò Marina, ItalySkills
- Hard worker & Team player
- Friendly & Respectful
- Effective
- Achieved
- Highly motivated
- Responsible & Reliable
- Customer relationship management
- Team motivation
- Service quality
- Training development
- Operational reporting
- Brand consistency
- Problem resolution
- Relationship Management
- Store opening and closing management
- Staff training
Timeline
Floor Manager
Chez Lui Bistrot ( Bagatelle Group)
07.2025 - Current
Floor Manager
Bagatelle Beach Club Doha
09.2023 - 07.2024
Chef De Rang
Bagatelle Group
Commis Waiter
Bagatelle Group
Commis Waiter
Sumosan Twiga
A-Levels - Personal License Holder
Laser Learning Awards
A-Levels - first aid and marshal
high speed training
Diploma of Higher Education - Accounting
GIUSEPPE Gangale