Summary
Overview
Work history
Education
Skills
Affiliations
Personal Skills
References
Languages
Certification
Timeline
Generic

Feyisola Kelvin Dania

Dudley

Summary

Reliable and proactive individual with keen desire to gain work experience and learn from construction team. Ready to support teams to complete everyday tasks ahead of deadlines. Willing to take on challenging work and strenuous physical activities in adverse conditions.

An experienced customer services advisor with valuable experience working in the customer support department. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Traffic marshal

Balfour Beatty Vinci/TunnelCraft ltd
Water Orton, Birmingham
2023.09 - 2026.01
  • Cooperated efficiently with other team members for seamless execution of tasks.
  • Managed traffic congestion during rush hours, ensuring free-flowing vehicle movement at all times.
  • Guided large vehicles through narrow spaces, reducing likelihood of accidents.
  • Monitored and reported any hazardous conditions on roads promptly, minimising potential risks for drivers and pedestrians alike.
  • Provided clear directions to incoming vehicles for streamlined parking arrangements.
  • Complied strictly with company guidelines regarding behaviour and conduct at work, fostering a respectful workplace environment.
  • Controlled access points on construction site, improving overall security measures.
  • Conducted regular checks on personal protective equipment, maintaining high standards of individual safety at work.
  • Undertook daily reporting duties, keeping management informed about any issues or incidents on site.
  • Maintained smooth traffic flow for efficient site operations.
  • Ensured safety of pedestrian crossing by effectively controlling traffic flow.
  • Helped plan effective traffic routes within the worksite under supervision from superiors.
  • Implemented strict adherence to health and safety regulations, contributing to safe work environment.
  • Improved communication with drivers using hand signals and radio contact.
  • Directed emergency services swiftly in case of incidents or accidents onsite for immediate response and action taken.
  • Assisted in heavy load transport on-site, ensuring minimal disruption to regular activities.
  • Informed drivers regarding one way streets and no entries.
  • Collaborated with other traffic marshall to determine clear routes.
  • Provided directions to vehicle driver to reach designated location.
  • Directed movement of cranes, dump trucks and heavy vehicles to maintain smooth flow.

Assistant tree surveyor

Balfour Beatty VINCI/Ground control
Birmingham, west midlands
2023.06 - 2023.08
  • Inspect and record condition and location of trees near to present or planned projects.
  • Collaborated with arborist to advise on polygon design and construction solutions.
  • Carried out tree surveys, ensuring operational parameters are consistently maintained.
  • Measured, recorded and analysed survey data, enabling interpretation and improvement.
  • Created detailed survey reports outlining possible issues and recommended solutions.
  • Analysed survey data for errors and inconsistencies and corrected them using advanced surveying techniques
  • Develop precise site plans and survey maps to ensure accurate land boundaries.
  • Providing a detailed report about the condition of trees on a property, details of the existing species, spread, roots and position of trees.

Work placement Tunnelling

Balfour Beatty VINCI/TunnelCraft ltd
, Long Itchington
2023.05 - 2023.06
  • Adjusted quickly to new environments, working confidently with minimal supervision.
  • Engaged in team discussions.
  • Communicated professionally across all enterprise levels to build strong rapport.
  • Followed all health and safety protocols to safeguard team and company assets.
  • Shadowed senior team members (pit-top manager) to observe established processes and best practices.
  • Supported daily operations to improve outcomes.
  • Experienced in different sectors such as; Slurry treatment plant.
  • Good knowledge of how to produce grout.
  • Assist dismantle the TBM gantry.

Ground Worker

Harper and Sons
Stafford, Staffordshire
2022.03 - 2022.12
  • Maintained site safety, training junior staff on proper construction techniques and safety compliance.
  • Liaised with suppliers to order and schedule accurate delivery of construction materials and tools.
  • Conducted equipment inspections, identifying issues and arranging repairs to minimise disruption.
  • Consistently met project goals, performing preparatory work to ensure optimal project outcome.
  • Verified materials were protected according to site material storage policies, minimising loss or damage.
  • Skilfully used hand and power tools to successfully cut and shape materials.
  • Erected and dismantled structures safely and securely, such as scaffolding and ramps.
  • Kept safe, organised workspaces by closely monitoring site operations.
  • Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
  • Prepared sites and surfaces for concreting.
  • Stored, maintained and cleaned construction equipment.
  • Utilised PPE on site to prevent accidents.

amazon delivery driver

Amazon Logistics
, Warrington
2019.12 - 2022.01
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.
  • Reduced fuel costs with efficient route planning.
  • Provided excellent customer service, enhancing company reputation.
  • Handled fragile items carefully, resulting in zero damage complaints.
  • Communicated effectively with dispatch team to ensure timely deliveries.
  • Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
  • Improved client satisfaction by delivering packages promptly and accurately.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Adapted to changing road conditions quickly ensuring safe and timely deliveries.

Warehouse Operative

Amazon
Warrington, Warrington
2017.10 - 2019.11
  • Picked and packed a variety of produces effectively and efficiently.
  • Guided junior team members in how to improve speed, increasing operational efficiency.
  • Performed all duties safely and efficiently, in line with safety rules for best working practices.
  • Reported issues and damages to the manager to ensure swift resolutions.
  • Facilitated smooth warehouse operations, managing and maintaining accurate stock records on Warehouse Management System.
  • Unloaded cargo with forklift equipment, maintaining a clean, safe and organised warehouse.
  • Maintained high levels of cleanliness in working areas, in line with the health and safety regulations.
  • Minimised product damage, consistently verifying goods were correctly handled and stored to task specifications.

Customer Service

PANDORA
Ayios Savvas, Nicosia, Cyprus
2016.04 - 2017.01

Duties:

  • Ensuring the company store presents itself to a high standard of customer service.
  • Provide assistance and support to the Supply Chain as and when required.
  • Contributed to and participated in team meetings and activities.
  • Welcomed and assisted visitors in choice picking if necessary.
  • Offered customers alternatives and up-selling.
  • Delivering outstanding food and beverage service to customers.
  • Greeting all guests, using the guests’ name as often as possible.
  • Taking orders and offering advice on the menu.
  • Giving guests an accurate bill then taking payment from them in cash or credit cards.
  • Adhering to all Licensing Laws and Weights and Measure Acts.
  • Keeping the Place of Work and surrounding area clean and organized at all times.
  • Escorting customers to their tables.

Customer Advisor

FUNMSIL COLLECTION
Oluwole shopping mall, Lagos Island, Nigeria
2010.05 - 2013.09

Providing support, help and advice to customers who use the companies products or services. Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations.

Duties:

  • Dealing with customer enquiries by telephone, email, letter or face to face.
  • Ensuring that a customers problem is brought to a satisfactory conclusion.
  • Involved in developing a customer service policy.
  • Collecting and analyzing data to monitor the level of customer service.
  • Making sure that all Health and Safety procedures are adhered to.
  • Completing all administrative tasks and updating records.
  • Occasionally having to work in the company call centre.
  • Ensuring all telephone calls are answered within a 15 second time frame.
  • Booking appointments for sales representatives to visit potential customers.
  • Using Word & Excel to write reports and create invoices.
  • Maximising every sales enquiry.

Shop manager

WINNERS BOOKMAKER LTD
Surulere, Lagos, Nigeria
2009.02 - 2010.03

Duties:

  • Visits at company shops with team associates to.
  • report inventory in order to provide feedback and check equipment if is working properly.
  • Researched and updated all required materials needed for firm and partners.
  • Assisted various business groups with document organisation and dissemination during acquisitions.
  • Performed initial client assessment and analysis to begin research process.

Education

Bachelor of Business Administration - Business Administration

European University
Engomi, Nicosia

GCSE -

Timi Comprehensive College
36 Twins street, Itire
07.2011

Skills

  • Customer relations
  • Extremely organized
  • Excellent use of computer
  • Good listener
  • Road working
  • Manual handling
  • Concreting
  • Ground working
  • Efficient trip planner
  • Grounds maintenance
  • Risk assessment
  • Method statement
  • Equipment maintenance
  • Ability to prioritize
  • Street works
  • Traffic law enforcement knowledge
  • Site layout understanding
  • Manual handling training certificate
  • Crane signalling
  • Pedestrian safety knowledge
  • Safety barrier placement
  • Construction site protocol
  • Construction site experience
  • Banksman certification
  • Pedestrian control
  • Emergency Response
  • Health and Safety law
  • Temporary site management
  • Public traffic management
  • Loading and unloading

Affiliations

  • Professional
  • Ability to recommend Food & Beverage combinations and up-sell alternatives.
  • Explaining how food is prepared, describing ingredients and cooking methods.
  • Comprehensive knowledge of food, wines, spirits, liquors, and champagnes.
  • Understanding of and commitment to the implementation of equal opportunities.
  • Knowledge of health and safety issues.
  • Developing customer service procedures, policies & standards.
  • Extensive knowledge of call logging software.
  • Experience of Microsoft software like Word, Excel and PowerPoint.
  • Producing written information for customers and reports for managers.
  • Making recommendations to senior managers to improving customer service.
  • Able to train, monitor and supervise junior or new staff.

Personal Skills

  • A good level of written and verbal communication skills.
  • Able to quickly gain extensive knowledge of a company products & services.
  • Possessing a confident and articulate telephone manner.
  • Experience of working shifts, early mornings, afternoons, weekends & nights.
  • Adaptive to change and ability to multi-task.
  • Able to work as part of a team.
  • Committed to promoting high quality standards at all times.
  • Flexible and adaptable.
  • Ability to stay calm under pressure.
  • Able to react quickly and effectively when dealing with challenging situations.

References

REFERENCES - Available upon request.

Languages

English
Fluent

Certification

Slinger and signaller

Traffic marshal

Dumper and roller

Tunnel entry certificate

UK driver license

Timeline

Traffic marshal

Balfour Beatty Vinci/TunnelCraft ltd
2023.09 - 2026.01

Assistant tree surveyor

Balfour Beatty VINCI/Ground control
2023.06 - 2023.08

Work placement Tunnelling

Balfour Beatty VINCI/TunnelCraft ltd
2023.05 - 2023.06

Ground Worker

Harper and Sons
2022.03 - 2022.12

amazon delivery driver

Amazon Logistics
2019.12 - 2022.01

Warehouse Operative

Amazon
2017.10 - 2019.11

Customer Service

PANDORA
2016.04 - 2017.01

Customer Advisor

FUNMSIL COLLECTION
2010.05 - 2013.09

Shop manager

WINNERS BOOKMAKER LTD
2009.02 - 2010.03

Bachelor of Business Administration - Business Administration

European University

GCSE -

Timi Comprehensive College
Feyisola Kelvin Dania