Caren Mushoba Kayawe
Chippenham,United Kingdom
Summary
Am a bright, talented, and ambitious self-disciplined person with the ability to work with minimal supervision and excellent practical skills in administrative work and office management, Am well-versed in administrative and office management, customer service environment, marketing, customer retention and always looking out for new challenges.
Am a Qualified social worker ,Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands.
Overview
1
1
year of professional experience
Work history
Traffic Marshal
Ardmore
London , United Kingdom
03 2024 - 07 2024
- Worked closely with site management to monitor incidents and problems.
- Provided directions to vehicle driver to reach designated location.
- Monitored entry and exit of vehicles to direct road traffic.
Customer Sales Manager
MTN Zambia
LUSAKA , ZAMBIA
05 2017 - 01 2024
- Compiled information and produced graphs to assist with financial reporting and budgetary management.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Worked collaboratively with team members to meet deadlines and KPIs
- Assisted sales executives in preparation of sales proposals to pitch company services and products to potential clients.
- Kept accurate manual and electronic record keeping systems to expedite information retrieval process.
- Updated customers and staff on order status through daily communication via email.
Customer Care Officer
MTN ZAMBIA
LUSAKA, ZAMBIA
2016.03 - 2017.05
- Evaluated CRM reports regularly, actioning improvements to achieve impressive results.
- Explained new and additional products and services with passion, effectively upselling customer orders.
- Checked product availability for customers and staff with enthusiasm and determination.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
Education
Diploma - Social work
Copperbelt international college
Certificate - Project Management
Mirror publishers
CERTIFICATE IN CONSTRUCTION Course Qualifications -
Safetymark
Skills
- HSE hand signalling
- Gate security
- Directing traffic
- Public relations
- Time management
- Communication skills
- Knowledge of [Software]
- Health and Safety law
- Vehicle checks
Timeline
Customer Care Officer
MTN ZAMBIA
2016.03 - 2017.05
Traffic Marshal
Ardmore
03 2024 - 07 2024
Customer Sales Manager
MTN Zambia
05 2017 - 01 2024
Diploma - Social work
Copperbelt international college
Certificate - Project Management
Mirror publishers
CERTIFICATE IN CONSTRUCTION Course Qualifications -
Safetymark