Noma Nyoni
Oldham,Greater Manchester
Summary
Customer-focused and dedicated professional with over three years of experience in the hospitality and healthcare sectors, bringing strong skills in customer service, communication, and teamwork. Passionate about delivering exceptional customer experiences and ensuring customer needs are consistently met. Highly adaptable and able to thrive in fast-paced environments, with proven experience processing cash, card, and digital transactions accurately using POS systems while balancing tills and reconciling receipts. A reliable and enthusiastic individual with a strong work ethic, excellent attention to detail, and a commitment to maintaining high standards in every role.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Premium Hospitality Server
Eastland Venue Services Limited
Manchester
2022.09 - Current
- Provided warm and welcoming atmosphere for guests, confidently guiding them through menus, explaining daily specials, and making informed food and beverage recommendations.
- Worked within strict pre-event, half-time, and post-event service schedules, delivering efficient service during football matches, concerts, and other large-scale events.
- Resolved customer enquiries and complaints professionally, ensuring guest satisfaction and maintaining high service standards.
- Demonstrated flexibility by working across multiple hospitality areas and venues, including Co-op Live and Etihad Stadium , consistently maintaining exceptional customer service standards.
- Assisted with lounge and dining area setup, including polishing cutlery, preparing tables, restocking service stations, and maintaining cleanliness throughout shifts.
- Adhered to strict health, safety, and hygiene regulations, ensuring compliance and maintaining clean working environment
Healthcare Assistant
Priestnall Court Residential Home
Stockport , Greater Manchester
2024.07 - Current
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Provided emotional support to patients and their families during difficult times.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Maintained confidentiality and compliance standards for optimised patient care.
- Submitted reports to manager regarding status of client.
Education
GCSEs - Passed all nine GSCE's including Maths and English
Waterhead Academy High School
Oldham 2016.09 - 2021.07
A-Levels - Law-A, History-B, Sociology-C,
Oldham Sixth Form Collage
Oldham, Greater Manchester 2021.09 - 2023.07
Certificate of Higher Education - Law
University of Salford
Salford 2023.09 - 2026.05
Skills
- Tills operation
- Order taking proficiency
- Customer Service
- Cash handling
- High-volume dining
- Communicating with dementia patients
- Adapting to patient needs
Timeline
Healthcare Assistant
Priestnall Court Residential Home
2024.07 - Current
Certificate of Higher Education - Law
University of Salford
2023.09 - 2026.05
Premium Hospitality Server
Eastland Venue Services Limited
2022.09 - Current
A-Levels - Law-A, History-B, Sociology-C,
Oldham Sixth Form Collage
2021.09 - 2023.07
GCSEs - Passed all nine GSCE's including Maths and English
Waterhead Academy High School
2016.09 - 2021.07