Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Nolan Ferreira

Shedfield,South Yorkshire

Summary

19 Year Old Student studying Aerospace Engineering at University of Sheffield. Organised independent worker with over 3 years of experience in Customer Service. Able to swiftly and competently communicate with colleagues. Dedicated to performing to the highest standard while being energetic and outgoing. Possessing excellent memory, time management skills and aptitude for calculations.

Overview

4
4
years of professional experience

Work history

Waiter

Harvester - Mitchells & Butlers
Northolt, Ealing
12.2021 - 07.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Waiter

Browns - Mitchells & Butlers
Ruislip, Hillingdon
09.2023 - 05.2024
  • Increased order value by upselling sides, drinks and desserts to over 60 covers a night.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Communicated efficiently with fellow team members, fostering a harmonious work environment.

Waiter

Wedding - Privately Hired
Middleton Castle, Norfolk
08.2024 - 08.2024
  • Assisted in food preparation, resulting in timely service delivery.
  • Remained calm under pressure, ensuring better performance during wedding night with over 100 guests.
  • Attended to guest's needs proactively for first-class waiting service.

Waiter

Century Club - Sheffield Theatres
Sheffield
04.2025 - 04.2025
  • Provided premium hospitality service at the Century Club during the World Snooker Tournament, catering to a high-end clientele.
  • Personally attended to up to 10 guests per session, each with seats valued up to £1,000.
  • Ensured a seamless experience for up to 50 distinguished guests in a fast-paced, high-pressure environment.

Waiter bartender

Sheffield Theatres
Sheffield
11.2024 - Current
  • Operate efficiently across bar and café settings, providing fast, friendly service in a high-volume theatre environment.
  • Serve and support events with audiences of up to 1,000 guests, ensuring smooth operations during peak periods.
  • Adapt quickly between bar and café roles, maintaining high service standards across varied shifts and guest needs.

Education

GCSEs -

Rivers Academy West London
Feltham, Hounslow

A-Levels -

Strodes College
Egham, Surrey

Aerospace Engineering (with Foundation Year)

University of Sheffield
Sheffield
09.2024 -

Skills

  • Customer Service
  • Product Knowledge
  • Upselling
  • Upbeat, Outgoing and Positive
  • Exceptional Interpersonal Skills
  • Confident Communicator
  • POS Systems

Affiliations

  • Learning Guitar and Piano
  • Exercising
  • Science and Space
  • Socialising
  • Learning New Skills

Timeline

Waiter

Century Club - Sheffield Theatres
04.2025 - 04.2025

Waiter bartender

Sheffield Theatres
11.2024 - Current

Aerospace Engineering (with Foundation Year)

University of Sheffield
09.2024 -

Waiter

Wedding - Privately Hired
08.2024 - 08.2024

Waiter

Browns - Mitchells & Butlers
09.2023 - 05.2024

Waiter

Harvester - Mitchells & Butlers
12.2021 - 07.2023

GCSEs -

Rivers Academy West London

A-Levels -

Strodes College

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Nolan Ferreira