Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nolan Ferreira

Sheffield

Summary

19 Year Old Student studying Aerospace Engineering at University of Sheffield. Organised independent worker with 2 years of experience in Customer Service. Able to swiftly and competently communicate with colleagues. Dedicated to performing to the highest standard while being energetic and outgoing. Possessing excellent memory, time management skills and aptitude for calculations.

Overview

3
3
years of professional experience

Work History

Waiter

Harvester - Mitchells & Butlers
Northolt, Ealing
12.2021 - 07.2023
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Waiter

Browns - Mitchells & Butlers
Ruislip, Hillingdon
09.2023 - 05.2024
  • Increased order value by upselling sides, drinks and desserts to over 50 covers anight.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.

Waiter

Wedding - Privately Hired
Middleton Castle, Norfolk
08.2024 - 08.2024
  • Assisted in food preparation, resulting in timely service delivery.
  • Remained calm under pressure, ensuring better performance during wedding night with over 100 guests.
  • Attended to customer's needs proactively for first-class waiting service.

Education

GCSEs - Maths English Science

Rivers Academy West London
Feltham

A-Levels - Maths Sociology Economics

Strode College
Egham

Skills

  • Customer Service
  • Product Knowledge
  • Upselling
  • Upbeat, Outgoing and Positive
  • Exceptional Interpersonal Skills
  • Confident Communicator
  • POS Systems

Affiliations

  • Learning Guitar
  • Exercising
  • Science and Space
  • Socialising
  • Learning New Skills

Timeline

Waiter

Wedding - Privately Hired
08.2024 - 08.2024

Waiter

Browns - Mitchells & Butlers
09.2023 - 05.2024

Waiter

Harvester - Mitchells & Butlers
12.2021 - 07.2023

GCSEs - Maths English Science

Rivers Academy West London

A-Levels - Maths Sociology Economics

Strode College

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Nolan Ferreira