Noella Volatsara

• Assessing patient's smoking and alcohol use to determine appropriate treatment pathway and health promotion with motivational interviewing.
• Liaising with community services to streamline patient care.
• Managing heavy workload with independent working and effective time management.
• Maintained service user's confidentiality at all times
• Creating and delivering teaching packages for various disciplines team within the Trust.
• Working collaboratively within a busy team and in a non-clinical role.
• Managing data collection to keep accurate records.
• Keeping patients safe from harm and abuse
• Referring children at high risk to the Safeguarding team

• Assessed client's smoking habits and readiness to quit
• Developed personalised quit plans, including motivational interviewing, behavioral strategies and NRT provision.
• Monitored progress and provided health promotion interventions.
• Delivered smoking cessation training.
• Recorded outcomes and kept accurate reports.
• Maintained service user's confidentiality at all times
• Liaised patient to appropriate services.
• Made follow-up calls
• Writing and answering emails

• Supported patient wellbeing by planning and participating in daily activities and exercise.
• Provided emotional support to patients and families, offering reassurance and empathy during challenging times.
• Maintained service users' confidentiality at all times.
• Helping nurses with clinical tasks, such as monitoring blood pressure, weight.
• Kept individuals safe from harm and abuse
• Observing patient's mental and physical health
• Reporting changes and maintaining accurate records

`

• Kept survivors and their children safe from perpetrators.
• Built trusting and professional relationships with residents.
• Working closely with local police.
• Helped survivors with their housing and immigration.
• Provided emotional and well-being support to residents
• * Worked collaboratively with social care services
• Referred survivors to appropriate services, including health and social care.
• Maintained resident's confidentiality in accordance with data protection and safeguarding policies.
• Maintained accurate and up-to-date records.

• Welcoming customers into the restaurant, and seating them.
• Serving food and drinks to customers.
• Talking to customers to ensure they're happy with their orders, and to provide excellent customer service.
• Ensuring tables and the area being worked in are always clean, tidy, and hygienic.
• Facilitated communication between the front of house and backstage teams, ensuring timely cues and coordination.

• Working on the tills within customer service, my duties included serving customers, handling cash, stocking shelves, helping customers on the shop floor, and preparing food to very high standards.
• This included providing outstanding customer service with every customer I interacted with.

• This involved carrying out hundreds of transcription jobs, which involved accurately transcribing thousands of hours' worth of conversations.
• These were carried out towards a strict deadline, and 99% accuracy was required for the work.

• Company Overview: (Call Centre).
• My job was to take orders over the telephone for elderly customers who did not know how to order books online.
• I was also expected to generate sales by building a rapport with customers and recommending new books for them to purchase, which might be of interest to inbound customers who would use our company to make purchases.