Nnenna Obi
Birmingham
Summary
Detail-oriented professional with extensive experience in data analysis, financial record review, and compliance. Adept at conducting thorough investigations, preparing comprehensive reports, and liaising with stakeholders to facilitate resolutions in a fair and impartial manner. Passionate about upholding regulatory standards and ensuring accuracy in financial processes
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative Manager
Scottish Power
01.2024 - 01.2025
- Managed and analysed financial records related to sales transactions, identifying discrepancies and recommending corrective actions.
- Assisted in training junior staff on compliance procedures and best practices to ensure adherence to internal guidelines.
- Provided support in resolving customer disputes effectively, ensuring compliance with company policies and customer service standards.
- Organised and maintained detailed reports on client interactions, ensuring all records complied with internal policies and external regulations.
- Collaborated with teams to develop targeted marketing campaigns, improving response rates and customer engagement.
- Assisted in the preparation of invoicing and credit control processes to support the finance team in maintaining compliance.
Sales Development Representative
Xepho Tech Solutions
01.2022 - 01.2024
- Conduct thorough reviews of sales data, identifying inconsistencies and potential compliance risks, ensuring accuracy and adherence to company policies.
- Collaborate with internal teams and external stakeholders to clarify issues, gather information, and facilitate resolutions in line with organizational goals.
- Maintain and manage CRM records in HubSpot, ensuring accurate and up-to-date information for strategic decision-making.
- Prepare detailed reports highlighting key findings and actionable recommendations to improve processes and compliance.
- Engage in direct communication with clients, addressing inquiries, and ensuring satisfaction while aligning with company guidelines.
- Conduct market research and financial analysis to support decision-making and business development strategies.
- Utilise data analytics tools to track sales trends and develop actionable insights to support business growth.
Education
Bachelor of Science - Quantity Surveying And Commercial Management
University of Coventry
Skills
- Analytical & Investigative Skills: Proven ability to review financial records, identify discrepancies, and conduct thorough investigations
- Compliance & Regulatory Knowledge: Experience in maintaining accurate documentation and ensuring adherence to policies and standards
- Financial & Data Analysis: Proficient in analyzing sales data, identifying trends, and presenting actionable insights
- Communication & Stakeholder Engagement: Excellent verbal and written communication skills, capable of liaising with clients and internal teams effectively
- CRM & Data Management: Proficient in managing CRM systems such as HubSpot, ensuring data integrity and accuracy
- Report Preparation: Skilled in compiling comprehensive reports with findings and recommendations for senior stakeholders
- Microsoft Office & G Suite Proficiency: Strong command of MS Excel, Word, PowerPoint, and data visualization tools
Certification
- Certificate in Financial Data Analysis
- CRM Systems Certification – HubSpot
- Compliance Training
Achievement's
- Increased sales efficiency by 25% through effective data management and lead qualification.
- Successfully identified discrepancies in sales transactions, leading to process improvements and enhanced compliance.
- Recognised for outstanding customer service and problem-solving abilities in resolving disputes
Timeline
Sales Representative Manager
Scottish Power
01.2024 - 01.2025
Sales Development Representative
Xepho Tech Solutions
01.2022 - 01.2024
Bachelor of Science - Quantity Surveying And Commercial Management
University of Coventry
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