Summary
Overview
Work History
Education
Skills
Timeline
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Nnenna Obi

Birmingham

Summary

As an enthusiastic and result driven professional with a deep-rooted passion for sustainable energy solutions, I bring a blend of technical expertise and strategic thinking to the table. With a solid foundation in energy sector coupled with a degree within the built environment and engineering sector with 3 years experience in the energy sector, I have developed a comprehensive understanding of the complexities and challenges facing the industry. One of my greatest strengths lies in my ability to analyse data and identify opportunities for optimisation and efficiency improvement. Whether it's implementing cutting-edge technologies to reduce carbon emissions or developing strategies to enhance operational performance. Furthermore, I posses strong communication skills enable me to effectively communicate complex concepts to diverse audiences, fostering meaningful relationships with clients, colleagues, and key stakeholders.

Overview

3
3
years of professional experience

Work History

Energy Specialist

Eon Next Energy
10.2021 - Current
  • Responsible for managing over 35+ accounts daily and while ensuring quality service
  • Performed client onboarding and continued communication through client lifecycle Promptly respond to customer enquiries via phone, email,
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Processed orders, determined charges, and oversaw billing and payments Quickly and efficiently opening customer accounts by accurately recording account data while respecting data protection
  • Co-ordinated the repair and maintenance of electric and gas meters across the country
  • Handled B2B calls from multiple companies across the country regarding their electricity and gas queries in a efficient manor Increased customer satisfaction rate amongst our team
  • Identifed opportunities to upsell or cross-sell additional energy products and services to existing customers. This included promoting renewable energy options, energy-efficient appliances

Sales Specialist

Waitrose And Partners
12.2020 - 10.2021
  • Managed 40+ accounts daily, ensuring top-quality service
  • Oversaw orders and ensured that they were correctly, billed, and payments
  • Received 97% satisfaction rating from customers after each completed phone call or email
  • Kept records of all customer interactions, processed customer orders billing information and other aspects of their accounts
  • Effectively managed approximately 100 incoming calls remotely on a daily
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Quantity Surveying And Commerial Management

Coventry University
07.2024

Skills

  • Effective communication and listening skills
  • Knowledge of MS Excel and all Microsoft packages
  • Effective organisational skills
  • Technical proficiency including cold calling, effective listening, and verbal communication
  • Proficient in critical and creative thinking, adept at building key stakeholder relationships
  • Time management
  • Customer onboarding skills
  • Solving problems / Conflict resolutions
  • Collaborative and excellent team work
  • Professional telephone demeanor
  • Proficient in various CRM tools: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Pipedrive
  • Operations management
  • Cold calling skills
  • Technical expertise

Timeline

Energy Specialist

Eon Next Energy
10.2021 - Current

Sales Specialist

Waitrose And Partners
12.2020 - 10.2021

Bachelor of Arts - Quantity Surveying And Commerial Management

Coventry University

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Nnenna Obi