Ayokunmi Durojaiye

ENERGY SPECIALIST

• Dedicated and customer-focused Energy Specialist with a proven track record in providing exceptional customer service and managing energy accounts.
• Experienced in handling billing processes, addressing customer inquiries, and working with vulnerable individuals to ensure their energy needs are met effectively.
• Proficient in navigating complex technical aspects related to energy accounts, demonstrating a keen understanding of the industry.
• Adept at managing customer complaints with a solution-oriented approach and leveraging strong communication skills to diffuse challenging situations.
• Solid background in training others, ensuring a high level of competency in managing energy-related tasks.
• Tech-savvy and adaptable, well-equipped to navigate evolving industry technologies while consistently delivering top-notch service to customers.

• Dynamic and results-oriented Customer Service Advisor with experience in door-to-door sales.
• Proficient in learning and delivering sales scripts to engage with diverse individuals daily.
• Successfully persuaded potential customers to invest in WiFi services.
• Strong communication and interpersonal skills demonstrated in convincing potential buyers.
• Accustomed to working with technology to convey product features and benefits.
• Adept at navigating challenges inherent to door-to-door sales with a customer-centric focus.
• Consistently met sales targets through persuasive communication and tech-savvy approaches.
• Thrives in a fast-paced, dynamic sales environment.

• Collaborated with colleagues from diverse backgrounds to offer exceptional advice to distressed callers.
• Ensured consistency in call handling, fostering a calm and collected demeanor to create a welcoming environment.
• Utilized multitasking abilities effectively for efficient call resolution, minimizing stress for both the caller and myself.
• Demonstrated social competence to defuse conflict situations and consistently adapted problem-solving skills for each unique caller.

• Utilized machines and technology for daily tasks as a Personal Shopper at Ocado, ensuring efficient scanning and packing of items.
• Adapted to diverse working environments and departments, showcasing the ability to acquire and apply new skills proficiently.
• Demonstrated versatility and technological acumen, contributing to effective service delivery in a dynamic and fast-paced work setting.

• Provided excellent customer service as a Catering Assistant at Bubble Foods, ensuring a positive and memorable catering experience for clients.
• Managed a team of individuals to orchestrate cohesive teamwork and guarantee seamless service delivery.
• Developed interpersonal skills and conflict resolution abilities while dealing with challenging individuals.
• Played a key role in setting up and enhancing the visual appeal of event spaces to create a presentable and inviting atmosphere.
• Strengthened customer service proficiency, leadership, and adaptability in the dynamic field of catering.

• Operated efficiently on the shop floor and within the restaurant, remaining composed under pressure to uphold a seamless workflow.
• Rapidly acquired new skills under the guidance of the head chef and head barista, offering detailed technical advice on various products.
• Appointed as the head of the employee committee, a testament to exceptional interpersonal skills and leadership capabilities.

• Performed administration tasks and reception duties, showcasing proficiency in client data entry and validation.
• Provided professional customer interaction, both face-to-face and via telephone, contributing to the companies brand image
• Welcomed and directed visitors, ensuring a positive first impression.
• Meticulously took notes during meetings, contributing to effective organizational communication.