Nnenna Emeghebo
Nottingham,united kingdom
Summary
Dedicated professional with a strong background in customer service and data entry, demonstrating exceptional attention to detail and proficiency in QuickBooks and Microsoft Excel. Adept at schedule management and communication, with a good command of spoken and written English. Bilingual in Italian, forward-thinking, and passionate about learning, consistently maintaining a positive attitude while delivering high-quality results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge Officer
AGS
Nottingham
11.2024 - Current
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Worked closely with hotel staff to ensure consistent communication flow.
- Enhanced guest satisfaction by providing excellent customer service.
- Managed front desk operations effectively during peak hours.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Receptionist
Grand hotel dei cesari
anzio
01.2019 - 01.2020
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Delivered front of house duties with warm and professional manner.
Education
A-Levels -
chris cappell college
Skills
- Customer Service
- Flexible
- Attention to Detail
- Quickbooks
- Data Entry
- Schedule management
- Microsoft Excel
- communication skills
- good command of spoken and written English
- passion to learn
- positive attitude
- bilingual(italian)
- Foward thinnking
Languages
English
Fluent
Italian
Native
French
Elementary
Spanish
Elementary
Certification
CPD accredited receptionist training
Personal Information
Custom
2,3,6,5
Timeline
Concierge Officer
AGS
11.2024 - Current
Receptionist
Grand hotel dei cesari
01.2019 - 01.2020
A-Levels -
chris cappell college
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