Summary
Overview
Work history
Education
Skills
Timeline
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Niylah Gordon

Nottingham

Summary

Motivated student with excellent communication skills and a strong work ethic, seeking opportunities to gain additional work experience and further develop. Committed to providing exceptional service and contributing effectively to a team-oriented organization, demonstrated through current employment.

Overview

3
3
years of professional experience

Work history

Waitress

Bella Italia Centre Parcs Sherwood
Nottingham
12.2024 - 08.2025
  • Improved customer satisfaction by providing efficient and friendly service.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Accommodated special event needs, provided customised services for parties.

Hospitality and Bar support

Trent Bridge Cricket Ground
04.2024 - 08.2024
  • Maintaining a clean and organized bar area including quickly responding to spills and hazards.
  • Serving alcohol and non-alcoholic beverages for the bars in the highest standard.
  • Effectively and Efficiently responding to customer queries and needs.
  • Using a till to take orders and process payments.
  • Adhering to uniform standards.
  • Complying with health and safety standards at all times.

Events/Hospitality

The Glamp Experience
Nottingham
03.2022 - 01.2024
  • As part of the events/hospitality team I was an integral part of setting up and preparing bell tent accommodation for the company's overnight guests.
  • Recognised by management for multitasking and maintaining high accuracy in high pressure events.
  • Ensure customer data is linked to the company app, to allow event staff to access leading up to and on the day of the event responding to customer enquiries via email/instagram/Facebook.
  • Maintain the booking system to ensure customer details and event preferences are aligned with their booking.

Education

A-Levels - Law, Criminology, Sociology

Nottingham College
09/2023 - 07/2025

GCSEs -

The Redhill Academy

Law

Birmingham City University
Birmingham
09/2025 -

Skills

  • Interpersonal skills
  • Team player
  • Ability to work under authoritative lead
  • Customer service skills
  • Ability to multitask
  • Works well under pressure
  • Excellent levels of communication
  • Excellent time management skills

Timeline

Waitress

Bella Italia Centre Parcs Sherwood
12.2024 - 08.2025

Hospitality and Bar support

Trent Bridge Cricket Ground
04.2024 - 08.2024

Events/Hospitality

The Glamp Experience
03.2022 - 01.2024

A-Levels - Law, Criminology, Sociology

Nottingham College
09/2023 - 07/2025

GCSEs -

The Redhill Academy

Law

Birmingham City University
09/2025 -

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Niylah Gordon