Summary
Overview
Work history
Education
Skills
Timeline
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Niyat Kidane

Niyat Kidane

London,Greater London

Summary

Motivated and approachable individual, seeks full time employment as Cabin Crew with British Airways. Enthusiastic, reliable with an appetite for hard work, and a good work ethic. I have experience in customer service and fast paced environments. I have a reputation for being punctual and attentive at work, and will continue these habits in the workplace. I emphasize my interest in helping others and understanding people's needs.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Sales assistant

Zara
London, Greater London
2025.09 - 2025.11
  • Making sure customers leave the store with a good impression
  • Handled customer complaints professionally, and with a calm attitude
  • Ensuring excellent communication to provide accurate information to customers and colleagues
  • Balanced multiple tasks while maintaining great customer service
  • Supported Colleagues during busy hours
  • Handled many customers at once
  • Meeting customers requirements, while also following the store's policies, and staying realistic
  • Empathising with customers when their requirements weren't met, but also suggesting an alternative route for them
  • Keeping the shop floor tidy and organised, so that everything stays in place

Crew member

McDonalds
London, Greater London
2023.01 - 2023.06
  • Faced a challenging customer, but handled them in a appropriate manner
  • Followed hygiene and food safety rules
  • Managing queues during busy hours to ease the flow of customers
  • Keeping up with the fast paced environment, so that everything stays in proportion
  • Adapting to different roles when needed
  • Helping a new staff member, so we can all be on a same page

Education

Diploma of Higher Education - Health and Social Care

B Six Sixth Form College
London
2023.09 - 2024.09

Certificate of Higher Education - Air Cabin Crew Preparation Course

Heathrow Aviation Academy
London
2024.06 - 2024.06

Certificate of Higher Education - Air Cabin Crew Preparation Course

Heathrow Aviation Academy
London
2026.01 - 2026.01

Skills

  • Patience and the ability to remain calm in stressful situations
  • Sensitivity and understanding to customers
  • Attention to detail
  • Capable of solving problems
  • Ability to work well with others
  • Excellent verbal and written communication skills
  • The ability to adapt to different situations
  • Great customer service skills

Timeline

Certificate of Higher Education - Air Cabin Crew Preparation Course

Heathrow Aviation Academy
2026.01 - 2026.01

Sales assistant

Zara
2025.09 - 2025.11

Certificate of Higher Education - Air Cabin Crew Preparation Course

Heathrow Aviation Academy
2024.06 - 2024.06

Diploma of Higher Education - Health and Social Care

B Six Sixth Form College
2023.09 - 2024.09

Crew member

McDonalds
2023.01 - 2023.06
Niyat Kidane