Niyat Kidane
London,Greater London
Summary
Motivated and approachable individual, seeks full time employment as Cabin Crew with British Airways. Enthusiastic, reliable with an appetite for hard work, and a good work ethic. I have experience in customer service and fast paced environments. I have a reputation for being punctual and attentive at work, and will continue these habits in the workplace. I emphasize my interest in helping others and understanding people's needs.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Sales assistant
Zara
London, Greater London
2025.09 - 2025.11
- Making sure customers leave the store with a good impression
- Handled customer complaints professionally, and with a calm attitude
- Ensuring excellent communication to provide accurate information to customers and colleagues
- Balanced multiple tasks while maintaining great customer service
- Supported Colleagues during busy hours
- Handled many customers at once
- Meeting customers requirements, while also following the store's policies, and staying realistic
- Empathising with customers when their requirements weren't met, but also suggesting an alternative route for them
- Keeping the shop floor tidy and organised, so that everything stays in place
Crew member
McDonalds
London, Greater London
2023.01 - 2023.06
- Faced a challenging customer, but handled them in a appropriate manner
- Followed hygiene and food safety rules
- Managing queues during busy hours to ease the flow of customers
- Keeping up with the fast paced environment, so that everything stays in proportion
- Adapting to different roles when needed
- Helping a new staff member, so we can all be on a same page
Education
Diploma of Higher Education - Health and Social Care
B Six Sixth Form College
London 2023.09 - 2024.09
Certificate of Higher Education - Air Cabin Crew Preparation Course
Heathrow Aviation Academy
London 2024.06 - 2024.06
Certificate of Higher Education - Air Cabin Crew Preparation Course
Heathrow Aviation Academy
London 2026.01 - 2026.01
Skills
- Patience and the ability to remain calm in stressful situations
- Sensitivity and understanding to customers
- Attention to detail
- Capable of solving problems
- Ability to work well with others
- Excellent verbal and written communication skills
- The ability to adapt to different situations
- Great customer service skills
Timeline
Certificate of Higher Education - Air Cabin Crew Preparation Course
Heathrow Aviation Academy
2026.01 - 2026.01
Sales assistant
Zara
2025.09 - 2025.11
Certificate of Higher Education - Air Cabin Crew Preparation Course
Heathrow Aviation Academy
2024.06 - 2024.06
Diploma of Higher Education - Health and Social Care
B Six Sixth Form College
2023.09 - 2024.09
Crew member
McDonalds
2023.01 - 2023.06