Nishanthi Srinivasan
Edinburgh,UK
Summary
Change management expert with ITIL V4 certification and over four years of experience in CAB governance, overseeing substantial change initiatives. Proven skills in PMO functions, financial tracking, and stakeholder reporting to drive large-scale transformations. Strong in RAID management and resource planning, delivering insights that optimise decision-making and enhance change delivery success.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Change Manager – PMO Service Coordination
Kyndryl
Chennai
10.2021 - 01.2026
- Led weekly Change Advisory Board (CAB) meetings across 4+ technical towers; governed 100–120 monthly changes, achieving 95%+ first-time approval rate.
- Maintained integrated RAID logs (Risks, Assumptions, Issues & Dependencies), identifying emerging delivery risks and coordinating mitigations, escalating material issues through governance forums.
- Produced weekly/monthly PMO dashboards, KPI packs, and executive reports for governance meetings, enhancing reporting on risk, utilisation, DR, and SLA.
- Maintained resource plans in Planview(PPM) captured as part of Project work, validated allocations with delivery managers and supported capacity and demand reviews. Validated [50+] resource allocations in Planview / PPM tool, supporting accurate capacity planning and forecast updates.
- Maintained RAID logs and governance artefacts, ensuring timely escalation of risks, issues, and dependencies. Review the risks captured in the tool to ensure dates are managed effectively.
- Maintained [120+] RAID items and [80+] milestone dates, ensuring timely escalation and closure tracking across governance forums.
- Managed end-to-end RFC lifecycle; applied structured risk assessments and validated 100% back out’s plan compliance, keeping failed changes
- Directed patching and upgrade releases (30–50 per month); ensured zero critical outages and
- Implemented structured risk assessment methodologies using ITIL V4 and ServiceNow, enabling thorough evaluation of production change requests for risk and business impact.
- Audited 100% of change records for data quality and governance; reduced documentation defects by 30%+ and ensured audit readiness.
- Delivered weekly/monthly KPI dashboards covering 10+ performance metrics; improved leadership visibility and decision-making turnaround by ~25%.
- Led post-implementation reviews for all failed changes (2–5/month); drove root cause fixes that reduced repeat failures by ~30%.
- Executed continuous improvement initiatives (5–8 annually), reducing change lead times by 20% and increasing success rates to 97%+ through structured methodologies.
- Governed Disaster Recovery (DR) changes (5–10/year); ensured 100% compliance and delivered risk assessments to senior leadership with zero audit findings.
- Formerly IBM India
Senior Secondary Coordinator
Pon Vidyashram Group of Schools
Chennai
03.2018 - 10.2020
- Led academic operations for senior secondary programmes at Pon Vidyashram Group of Schools; managed timetabling, staff allocation, and coordination across multiple departments supporting 100+ students.
- Coordinated with faculty and administrative teams; facilitated stakeholder communication and execution of academic schedules and activities for improved collaboration.
- Implemented process improvements and quality assurance initiatives; streamlined scheduling and ensured compliance with institutional standards.
Assistant Professor - Electronics & Communication
Loyola Institute of Technology
Chennai
05.2014 - 10.2016
- Delivered lectures and lab sessions in Electronics and Communication Engineering, enhancing students' analytical thinking and structured problem-solving skills.
- Designed and evaluated assessments and academic projects; ensured consistent performance standards and measurable improvement in student outcomes.
- Mentored over 50 students annually while managing academic documentation to ensure compliance and accurate reporting aligned with institutional standards.
Education
Bachelor of Education -
Madha College of Education
Chennai, India01-2021
Master of Engineering -
Sree Sastha Institute of Engineering & Technology
Chennai, India01-2014
Bachelor of Engineering - Electronics & Communication -
Jayaram College of Engineering & Technology
Chennai, India01-2009
Skills
- Change governance and management
- Service coordination
- Incident management
- SLA management
- Continual service improvement
- ITIL v4 expertise
- ServiceNow proficiency
- Data analytics
- KPI reporting
- Portfolio trend analysis
- Integrated planning
- Milestone management
- Dependency tracking
- RAID logs management
- Process excellence
- Stakeholder leadership
- Closure management
Certification
- ITIL V4 Foundation Certified
- Kyndryl Change Management Certified
- Microsoft Azure AI Fundamentals
Awards
Merit Certificate — 2nd Rank in ME
Projects
- Delivered change management process improvements through data analysis, governance enhancement, and quality controls, reducing lead times by 20%, improving compliance to 95%+, and achieving 100% audit readiness.
- Managed Disaster Recovery change governance, strengthening controls, stakeholder communication, and execution processes to ensure 100% compliance and zero service-impacting incidents.
- Optimised CAB governance by introducing risk-based change reviews, KPI dashboards, and lessons-learned processes, improving meeting efficiency by 30%, reducing repeat failures by 15%, and increasing reporting accuracy by 90%.
Timeline
Change Manager – PMO Service Coordination
Kyndryl
10.2021 - 01.2026
Senior Secondary Coordinator
Pon Vidyashram Group of Schools
03.2018 - 10.2020
Assistant Professor - Electronics & Communication
Loyola Institute of Technology
05.2014 - 10.2016
Bachelor of Education -
Madha College of Education
Master of Engineering -
Sree Sastha Institute of Engineering & Technology
Bachelor of Engineering - Electronics & Communication -
Jayaram College of Engineering & Technology