Summary
Overview
Work history
Education
Skills
Accomplishments
Volunteer Experience
Timeline
Generic

Nisha Leslita Gomez

Kent,United Kingdom

Summary

Dedicated professional with expertise in background screening and verification, GDPR compliance, and report writing. Demonstrates proficiency in Microsoft Office coupled with exceptional organisational skills and strong attention to detail. Committed to delivering customer service excellence while managing time efficiently.

Overview

23
23
years of professional experience

Work history

Background Screening Analyst

Certn UK Ltd
, United Kingdom
2019.10 - 2026.02
  • Conducting thorough background checks and verifications on candidates including employment history, education, criminal records, credit checks, and reference verifications.
  • Liaising with clients to understand screening requirements and ensure compliance with relevant legislation and data protection standards (e.g., GDPR).
  • Preparing comprehensive, accurate, and timely reports for clients, maintaining a high standard of attention to detail.
  • Coordinating with third-party providers and global screening vendors to complete international checks.
  • Investigating discrepancies in candidate information and escalate findings where necessary.
  • Maintaining accurate records in screening platforms and internal databases while ensuring confidentiality.
  • Providing excellent customer service support via email and phone, resolving client and candidate queries effectively.
  • Working collaboratively with cross-functional teams and contributing to ongoing process improvement initiatives.
  • Carrying out day-to-day duties accurately and efficiently.
  • Learning and applying new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Admin Customer Assistant

Nisa Local/Food Plus
Dartford, United Kingdom
2016.12 - 2019.10
  • Conducted stock checks and ordered inventory based on weekly sales and customer demands.
  • Ensured accurate entry of prices and promotions into system.
  • Inputted product information to maintain updated records.
  • Calculated prices and executed sales promotions to maximise revenue.
  • Handled customer checkouts while ensuring positive shopping experiences.
  • Processed utility bill payments and managed invoice transactions.
  • Compiled end-of-day reports for financial tracking.
  • Managed banking activities and addressed customer queries through phone calls and emails.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Handled cash transactions accurately, enhancing trust between business and customers.

Customer Assistant

Tesco Extra
, United Kingdom
2015.12 - 2016.11
  • Greeted customers to create a welcoming shopping environment.
  • Assisted with deliveries, organised stock in the warehouse, and managed checkout operations.
  • Worked across different areas of the store (e.g., shelves, service desks, tills, picking and replenishment) as needed.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Replenished stock so products are available and presented well
  • Handled cash and card payments with accuracy.

Payroll Officer

TESCO HSC Ltd
, India
2007.01 - 2007.08
  • Processed employee salaries for Tesco Stores in compliance with UK statutory regulations.
  • Inputted new starters, updating work patterns, levels, and personal details.
  • Calculated arrears, premiums, overtime rates, holiday entitlement, and sick entitlement.
  • Managed leaver processing and final settlements efficiently.
  • Verified National Insurance contributions and tax deductions according to HMRC regulations.
  • Ensured accurate delivery of SSP, SPP, and SMP to all employees.
  • Processed P45, P46, and P60 documentation without errors.
  • Liaised with UK wage clerks to resolve payment-related queries.

Research Agent/Admin Assistant

System for Voice & Data Research
, India
2005.06 - 2007.01
  • Processed Request for Quotes (Rfq's) from customers via email and efax, adhering to company standards.
  • Scrutinised emails to filter relevant requests effectively.
  • Identified high-potential RFQs, facilitating prompt processing of purchase orders.

Senior Process Associate

Hewlett Packard
Bengaluru, India
2003.05 - 2005.05

Managed vendor database for US and Canada regions within Accounts Payable division.

  • Coordinated activities between HP vendors and internal departments, enhancing communication efficiency.
  • Monitored team performance to ensure timely processing and high-quality service delivery.
  • Generated comprehensive reports on vendor information to support decision-making.
  • Documented processes related to vendor maintenance, ensuring clear operational guidelines.
  • Developed strategies to achieve 100% turnaround time and accuracy in operations.
  • Provided data for management reporting, assisting in the development of Business Fundamental Tables.
  • Facilitated knowledge transfer among team members to promote skill development.

Education

Graduation - Commerce

Mangalore University
India

Skills

  • Attention to detail
  • Organizational skills
  • Background screening and verification
  • GDPR compliance
  • Report writing
  • Microsoft Office proficiency
  • Time management
  • Team collaboration
  • Effective communication
  • Adaptability
  • Pressure management

Accomplishments

· Received ‘Quality' Award at TESCO for maintaining quality score of 100% consistently

· Received ‘Values' Award for practicing Tesco Values and meeting customer expectations

· Received ‘Quality Award at Hewlett Packard for maintaining accuracy and processing most number of invoices

Volunteer Experience

Isle of Dogs Children's Center, Volunteering Nov-2014 – Oct-2015 , United Kingdom

· Updating the database with details filled out in the registration forms.

· Filing, Handling correspondences, Formatting Documents

· Communicate information to Parents, Children, Staff and the general public on a daily basis in a positive and understandable method

· Respond to queries made in –person, by phone or by email .

· Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.

Timeline

Background Screening Analyst

Certn UK Ltd
2019.10 - 2026.02

Admin Customer Assistant

Nisa Local/Food Plus
2016.12 - 2019.10

Customer Assistant

Tesco Extra
2015.12 - 2016.11

Payroll Officer

TESCO HSC Ltd
2007.01 - 2007.08

Research Agent/Admin Assistant

System for Voice & Data Research
2005.06 - 2007.01

Senior Process Associate

Hewlett Packard
2003.05 - 2005.05

Graduation - Commerce

Mangalore University
Nisha Leslita Gomez